Job Overview
We are seeking an experienced Walmart Marketplace Specialist with at least 3 years of hands-on experience managing Walmart Marketplace operations. The ideal candidate has a proven track record in product sourcing, inventory management, product listing optimization, and customer support. This role requires someone who is proactive, detail-oriented, and capable of driving sales while ensuring operational excellence across the Walmart Marketplace..
Key Responsibilities:
Product Research & Inventory Sourcing
- Source fast-moving, high-demand, and profitable products for the Walmart Marketplace.
- Conduct market and competitor research to identify trending products and growth opportunities.
- Evaluate product profitability, pricing strategies, and inventory performance.
- Monitor stock levels and recommend replenishment plans to prevent stockouts and overstock situations.
Product Listing Management
- Create, upload, and optimize Walmart product listings, including titles, descriptions, images, attributes, and keywords.
- Ensure listings comply with Walmart Marketplace guidelines and best practices.
- Maintain accurate product information, pricing, and inventory levels.
- Optimize listings to improve product visibility, conversion rates, and sales performance.
Order & Customer Support Management
- Monitor and manage daily orders to ensure timely processing and fulfillment.
- Handle customer inquiries professionally and resolve issues promptly.
- Process cancellations, refunds, returns, exchanges, and claims in accordance with Walmart Marketplace policies.
- Maintain high customer satisfaction and seller performance metrics.
Marketplace Operations
- Monitor account health, seller performance, and policy compliance.
- Resolve listing errors, suppressed listings, and catalog issues.
- Coordinate with suppliers and fulfillment partners to ensure smooth order processing.
- Investigate and resolve operational issues affecting marketplace performance.
Performance Analysis & Reporting
- Analyze sales performance, inventory turnover, and product profitability.
- Track key performance indicators (KPIs) and prepare regular performance reports.
- Identify opportunities to improve sales, operational efficiency, and customer satisfaction.
- Recommend pricing, promotional, and inventory strategies to maximize revenue.
Qualifications:
- Minimum of 3 years of experience managing Walmart Marketplace accounts.
- Proven experience sourcing fast-selling and profitable products.
- Strong knowledge of Walmart Seller Center and Marketplace policies.
- Experience creating, optimizing, and managing Walmart product listings.
- Hands-on experience handling cancellations, refunds, returns, customer inquiries, and order management.
- Strong analytical, organizational, and problem-solving skills.
- Proficient in Microsoft Excel or Google Sheets.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
- Experience with inventory management software and e-commerce tools.
- Knowledge of Walmart SEO and listing optimization strategies.
- Experience working with third-party fulfillment providers or Walmart Fulfillment Services (WFS).
- Familiarity with additional e-commerce platforms such as Amazon, Shopify, or eBay is a plus.