Virtual Assistant full time

Virtual Assistant – Guest Services & Operations

Company: Lila Luxury Stays

Location: Remote

Industry: Short-Term Rentals / Hospitality

Training: Provided

Join the Lila Luxury Stays Team 🏡

Lila Luxury Stays is looking for a reliable, resourceful, and solutions-focused Virtual Assistant to join our growing short-term rental operations team.

This is not just a messaging position. You’ll help manage the day-to-day operations behind our guest stays, working with guests, cleaners, vendors, and our internal team.

What You’ll Do

• Respond to guest messages and provide excellent customer service
• Monitor reservations, arrivals, and departures
• Coordinate cleaners and property turnovers
• Troubleshoot guest, access, Wi-Fi, parking, maintenance, and property issues
• Follow up on open issues until they are resolved
• Update internal trackers and complete daily operational tasks
• Communicate important information during shift handoffs
• Use our Knowledge Database and SOPs to find answers and make decisions
• Escalate emergencies or situations requiring management
• Assist with other hospitality and administrative tasks as assigned

We use platforms such as Hospitable, Airbnb, Turno, QUO, Gmail, Google Drive, and internal company systems. Training is provided.

Who We’re Looking For

You may be a great fit if you:

✓ Have strong written and spoken English

✓ Are dependable and punctual

✓ Have excellent customer-service skills

✓ Are comfortable learning new technology

✓ Can work independently

✓ Pay attention to details

✓ Stay calm when problems happen

✓ Know how to research an answer before asking for help

✓ Take ownership and follow through until a task is completed

Previous Airbnb, hospitality, property-management, customer-service, or VA experience is a plus but not required for the right candidate.

You’ll need a reliable computer, stable high-speed internet, and a professional remote workspace.

Our Standard

Don’t just complete the task — own the outcome.

We’re looking for people who think:

“Let me figure this out.”

Not people who need to be told every next step.

🎥 HOW TO APPLY

Please send us a short video introducing yourself and answering these 4 questions:

1. Tell us about yourself and your previous work experience.

2. A guest messages you saying they can’t get into their Airbnb and they’re becoming upset. You don’t immediately know what’s wrong. Walk us through exactly what you would do.

3. Tell us about a time you were given a problem you didn’t know how to solve. How did you figure it out?

4. Why do you think you would be a good fit for Lila Luxury Stays?

We’re paying attention to your communication skills, thought process, personality, professionalism, and ability to solve problems.

Please include your resume, availability, and time zone with your video submission.

If you’re dependable, teachable, comfortable with technology, and enjoy figuring things out, we’d love to hear from you.

Lila Luxury Stays

Great stays start with a great team.