Key Responsibilities:
Schedule: Full-Time (Shift depends on client preference – US business hours)
Location: Remote** (must be from the Philippines)**
Start Date: ASAP
Key Responsibilities
- Manage and resolve IT tickets, ensuring timely updates and detailed documentation
- Provide Tier 2 technical support for hardware, software, and network issues
- Respond to helpdesk requests via tickets, email, and other channels within SLA
- Assist with user account administration (setups, password resets, access changes)
- Perform basic troubleshooting for IT and system-related concerns
- Support system monitoring, routine checks, updates, and maintenance
- Maintain accurate documentation and contribute to knowledge base resources
- Familiar with tools like ServiceNow, Microsoft365, GoogleWorkspace, Meraki, Cisco, TOAST/POS, Windows, MDM, OSX
Work Setup and qualification
- 100% Remote
- Full-time / Part-time opportunities available
- Must be willing to work in US or client-specific time zones
- Must be in the IT Industry supporting various clients for over 5 years