About Our Company:
THE BRAND HUSTLER is a fast-moving, results-driven startup helping entrepreneurs build standout brands through launches, events, and experiences. Our culture is rooted in ownership — everyone on our team thinks like a founder, moves with urgency, and takes pride in executing at a high level. We celebrate wins loudly, learn fast, and never wait for perfection to act.
About The Role:
In this temporary, high-impact support role, you’ll help us execute a smooth and engaging challenge experience during a critical launch period. Your core focus will be community posting, participant reminders, support inbox responses, and live-session support so attendees feel informed, encouraged, and taken care of.
This role is best for someone who is comfortable moving quickly, following clear systems, and taking initiative without waiting to be chased down.
During Launch Week (3-Day Challenges)
- Call and text participants using our Show Up Script to encourage attendance & engagement
- Post pre-written Skool community updates, reminders, and challenge prompts
- Actively engage in the Skool Challenge Group (replying, cheering, answering FAQs)
During active challenge / event days:
- Operate Zoom meetings: greet and support attendees, rename participants, post important links, and manage chat
- Upload processed Zoom replays into the correct Skool lesson/session area and notify the group as directed
- Screenshot and organize positive comments, wins, reactions, and testimonials from Skool, support emails, and chat in real time
- Upload and label proof assets by day/session so they can be quickly used for retargeting ads, sales pages, and future launch materials
Daily
- Respond to support emails within 24 hours and escalate issues only to the CPO as needed
- Maintain a tracker of all calls, texts, posts, and responses (template provided)
Weekly
- Review Skool and inbox activity for any unresolved issues, following up as needed
- Submit a brief launch support recap with recurring issues, FAQ trends, and recommended fixes for the next launch
- Collaborate with the CPO to ensure scripts, reminders, and posts are up-to-date and ready for each week
- Submit a brief support summary to the CPO:
KPIs
- 100% of Skool posts and session reminders published on time
- 95%+ of calls and texts completed and logged daily
- 100% of support emails responded to within 24 hours (workweek)
- Minimum 5 positive Skool Challenge Group interactions per day
- Zoom replays uploaded and announced within 12 hours of session ending
- Weekly summary delivered on time
- Positive feedback / wins captured consistently
Required:
- Experience supporting online events or managing client/community support (min. 6 months)
- Confident with Skool, Heartbeat, or similar online community platforms
- Intermediate+ Zoom skills (hosting meetings, managing participants, posting/uploading replays, sharing files/links)
- Strong written and spoken English; friendly, professional communication style
- High attention to detail and ability to follow templates/instructions precisely
- Organized and reliable; able to work independently and deliver in a fast-paced environment
Preferred:
- Experience with support inboxes, client communications, or customer service (online education/event focus a plus)
- Familiarity with Google Suite, WhatsApp, and social platforms (Instagram, YouTube)
- Experience calling and texting clients/prospects (scripts provided)
Personality Traits:
- Warm, proactive, and solutions-focused
- Detail-obsessed but sees the big picture
- Quick learner who adapts to new tools/processes with ease
- Hours: 8–12 hrs/week (may flex higher during event weeks)
- Schedule: Our hours are 10am-6pm EST, you must be comfortable at least 3 hours with EST.
- Location: Remote
- Duration: 1–2 months, with strong possibility of extension or promotion