We are looking for a friendly, tech-savvy representative to support customers using smart locks and door lock products. This role handles customer inquiries, troubleshooting, installation guidance, and issue resolution via phone, email, and chat to ensure an excellent customer experience.
Key Responsibilities:
Provide technical support and troubleshoot hardware, software, and connectivity issues
Guide customers through installation and setup
Handle complaints, warranty claims, and returns
Document cases and maintain knowledge base articles
Collaborate with internal teams and stay updated on product changes
Qualifications:
Experience in technical support or customer service
Strong problem-solving and communication skills
Ability to explain technical issues clearly
Familiarity with CRM/ticketing systems; smart home experience is a plus