We are looking for a Support Specialist to join our team and provide top-notch technical support to our customers. If you are a dynamic problem-solver who enjoys helping people, takes pride in providing high-quality service, and thrives in a fast-paced environment, we’d love to hear from you!
Responsibilities:
- Customer Support: Act as the first point of contact for customers seeking technical assistance via phone or email.
- Troubleshooting: Perform remote diagnostics, identify issues, and determine the best solutions for customer problems.
- Help Desk Ticketing: Work with a ticketing system to track and resolve customer support requests efficiently.
- System Management: Install and configure computer hardware, software, networks, printers, and scanners.
- Active Directory & Microsoft 365: Manage user accounts, permissions, and configurations within Microsoft 365 Tenant and Active Directory.
- Documentation: Maintain and update user guides, technical documentation, and training materials.
- Training & Mentorship: Coach and train junior Support Specialists.
- Inventory Management: Keep IT inventory organized and update asset records in FreshService.
- Vendor & Partner Collaboration: Engage with third-party providers for support and issue escalation.
- Client Engagement: Schedule and manage appointments with clients, ensuring all engagements are met.
- Continuous Learning: Follow the Microsoft training path provided by the Team Lead and achieve set goals.
- Team Collaboration: Attend meetings, participate in team activities, and contribute to a positive and productive work environment.
Requirements:
- 8+ years of experience in IT infrastructure maintenance.
- Minimum technical degree in Computer Science or a related field.
- Relevant certifications such as:
-Microsoft 365 Certified: Endpoint Administrator Associate
-Windows Server Hybrid Administrator Associate (AZ-800 & AZ-801)
-Microsoft Azure Administrator (AZ-104)
- Experience with scripting languages (PowerShell, Bash) for automation tasks.
- Expertise in:
-Linux, macOS, Windows Server Clusters (ASHCI)
-Dell PowerVaults, MS SQL
-Microsoft 365 (OneDrive, SharePoint, Exchange Online)
-Microsoft Intune, Microsoft Azure
-Fortinet technology
- Strong communication skills in French and English.