The Senior Consultant – BAU manages accurate, timely, and compliant multi-country payroll operations while serving as the main contact for clients and internal teams. The role requires strong global payroll knowledge, attention to detail, client focus, and the ability to work independently in a remote environment.
- Process and reconcile end-to-end payroll, including employee data, earnings, deductions, taxes, Gross-to-Net, bank files, General Ledger, and year-end activities.
- Ensure timely statutory filings, tax and social security payments, and compliance with local regulations.
- Manage client expectations, contractual scope, SLAs, support tickets, escalations, and service reporting.
- Transition clients from implementation to BAU by reviewing documentation, configurations, handover checklists, and payroll testing.
- Maintain SOPs, payroll documentation, change requests, and trained backup resources.
- Identify opportunities to automate manual tasks, reduce errors, improve turnaround time, and strengthen business continuity.
- 7+ years in global payroll, outsourced payroll, or payroll consulting.
- Strong multi-country payroll, statutory compliance, SLA, client management, documentation, and analytical skills.
- Bachelor’s degree in Accounting, Finance, HR, Business Administration, or a related field.
- Payroll certification such as GPC, CPP, CIPP, or IPASS is preferred.
- Maintain 99.7% payroll accuracy and 100% on-time payroll delivery.
- Achieve 95% support-ticket SLA compliance and 100% accurate, timely statutory filings.
- Reach 90% client satisfaction and resolve 80% of recurring SLA failures.
- Complete all client documentation and train one backup resource per client within six months.
- Automate at least five manual payroll tasks and reduce processing time by 20%.
- Manage at least 20 clients or 1,500 payslips per month within 12 months.