About the Role
Are you ready to step up as both a hands-on Renewals Specialist and a supportive team leader? We’re seeking a Supervisor/Player Coach to manage your own renewal pipeline while guiding a small team of Renewal Specialists. In this dual role, you’ll spend most of your time driving contract renewals and the rest coaching, training, and resolving issues for your team. You’ll work closely with global teams in a follow-the-sun model to keep our renewal operations running smoothly across time zones.
What You’ll Do
- Manage and process 400–500 renewals per cycle, ensuring all contracts follow established guidelines.
- Act as the first point of escalation for complex or at-risk renewals, resolving issues quickly and professionally.
- Coach, train, and support a team of five Renewal Specialists, helping them grow and succeed.
- Monitor team performance, track key metrics, and report progress to leadership.
- Ensure accurate data entry and forecasting in Salesforce (SFDC), and guide your team on best practices.
- Identify ways to improve the renewal process and recommend changes for greater efficiency.
What We’re Looking For
- At least 2 years of experience in contract renewals, customer success, or sales operations.
- Strong Salesforce (SFDC) skills, with the ability to train others.
- Excellent written communication and problem-solving skills, especially via email.
- Experience leading or mentoring a small team is a plus.
- Ability to balance your own workload with team leadership responsibilities.
Apply today and become a key player and coach in our growing renewals organization!