Key Responsibilities:
Schedule: Full-Time (Shift depends on client preference – US business hours)
Location: Remote (must be from the Philippines)
Start Date: ASAP
Key Responsibilities
Manage and resolve IT tickets, ensuring timely updates and detailed documentation
Provide Tier 2 technical support for hardware, software, and network issues
Respond to helpdesk requests via tickets, email, and other channels within SLA
Assist with user account administration (setups, password resets, access changes)
Perform basic troubleshooting for IT and system-related concerns
Support system monitoring, routine checks, updates, and maintenance
Maintain accurate documentation and contribute to knowledge base resources
Familiar with tools like ServiceNow, Microsoft365, GoogleWorkspace, Meraki, Cisco, TOAST, Windows, MDM, OSX
Work Setup and qualification
100% Remote
Full-time / Part-time opportunities available
Must be willing to work in US or client-specific time zones
Must be in the IT Industry supporting various clients for over 5 years