RenewForest is looking for a reliable and tech savvy Computer Support Specialist to provide day to day technical assistance to users. This is a remote role for someone who is comfortable troubleshooting common computer and software problems, communicating clearly with users, and keeping support requests organized.
You don't need to be a senior engineer. We're looking for someone dependable, patient, responsive, and comfortable working independently from a computer.
• Respond to technical support requests through chat, email, and support tickets
• Troubleshoot Windows, software, browser, login, and connectivity issues
• Help users with password resets and account access problems
• Assist with software installation, configuration, and updates
• Troubleshoot basic VPN, network, printer, and remote access issues
• Document problems, solutions, and support activity
• Escalate complex technical issues when necessary
• Follow up with users to make sure their issues are resolved
• Maintain clear and professional communication with users and team members
• Previous experience in IT support, help desk, technical support, or a similar role
• Good understanding of Windows and common desktop applications
• Comfortable troubleshooting software and basic networking issues
• Strong written and spoken English
• Reliable internet connection and personal computer
• Good communication and problem solving skills
• Ability to work independently in a remote environment
• Reliable and responsive during agreed working hours
• Experience with Microsoft 365
• Active Directory or user account management experience
• Experience with Jira, ServiceNow, Zendesk, or similar ticketing systems
• Familiarity with VPNs and remote desktop tools
• Basic knowledge of networking and cybersecurity
Please briefly include:
We're looking for someone interested in reliable, ongoing remote work and who enjoys helping people solve technical problems.