The Property Manager is responsible for the successful and profitable management of operated portfolio of properties in Baytown, Texas. Characteristics of self-motivation, strong project management and organizational skills, a team player, and willingness to learn, grow and contribute to company success are essential.
We are looking for a dependable person who can move between tasks with ease, a team player, and enjoys working in a changing business environment. Someone who can work under pressure, is self-motivated, with excellent written and verbal communication skills, willing to learn and has a positive work attitude. Excellent customer service skill is a must.
**Responsibilities: **
- Oversee day-to-day operations of short-term rental properties
- Coordinate cleaning, maintenance, and repairs to ensure properties meet high standards
- Conduct regular property inspections
- Provide excellent customer service to guests, addressing inquiries and concerns promptly
- Develop and execute marketing strategies to maximize property occupancy
- Manage online listings, pricing, and availability to drive bookings
- Set, monitor and recommended rental rates to maximize revenue
- Conduct thorough inspections after each checkout to identify any damages or issues
- Report damages to Airbnb and the property owner as soon as possible
- Coordinate and administer claim process with Airbnb as required and provide additional information and documentation as needed
- Implement strategies to enhance the overall guest experience
- Schedule guest appointments via phone
- Schedule guest appointments via text message
- Communicate with prospects via text message and email
- Collect delinquent rents by phone and sell benefits of automatic rent payments (ACH)
- Virtual showings with tenant via phone, FaceTime, Zoom, and Google
- Strong English communicator via phone, text message, and email
- Data entry in property management software (Buildium) system
- Administrative support to include customers service, data entry, and vendor relations
- Process tenant applications, credit reports, verify employment and income via phone as needed
- Provide weekly reports and participate in weekly team meetings via Zoom
- Great listener/selling skills with ability to bring customer to take action
- Team player, reliable, consistent, fluent English, appreciates stability, and organized
**Summary of Qualifications & Requirements: **
- Graduate of any four-year course or equivalent combination of education and experience
- Minimum 3 years’ experience in short term property management
- Proficiency in social media management, digital marketing strategies and online marketing is required
- Working knowledge with Airbnb, Booking.com,VRBO, Expedia
- Familiar with different property management software, e.g.Buildium
- Professional experience in long term property management an advantage
- Short term rental strategic pricing experience a strong plus
- Knowledge of pricelabs, wheelhouse, hostaway a plus
- Experience in creating SOP and process documentation is a plus
- Reliable and address guest concerns with sense of urgency
- Fluent in English and a tech-savvy
- Excellent communication skills both written and orally
- Strong communicator: phone, text message, and writing (email)
- MUST be a self-starter, open to constructive feedback and coachable
- Directive/strong personality/not easily offended
Work Schedule:
- Must be able to work during Central Standard Time Zone business hours. The team works between 9:00 am – 5:00 pm CST
- Estimated working hours: 20hours per week
Salary Range: $7-$8/hour, commensurate with experience
Benefits:
- Paid Time Off
- Paid Holidays
- Performance Bonus
- Health Insurance * Philippines only (Employer paid HMO)