Needs to hire 4 to work for our Company directly (Gordian Software)
Remote based/WFH
We’re looking for a detail-oriented Booking Specialist to join our fast-growing travel startup. In this role, you’ll process customer bookings using our web interface and contact airlines as needed to make changes. Accuracy, timeliness, and following processes exactly are critical, as each booking must reflect the customer’s request perfectly.
Key Responsibilities:
- Process and update customer bookings accurately in our system
- Contact airlines when changes or clarifications are needed
- Ensure all bookings are completed in a timely and professional manner
- Follow internal procedures and guidelines for booking processing and escalations
- Maintain focus during high-volume periods while keeping error rates low
- Collaborate with team members and share best practices to improve workflows
Requirements:
- Strong English communication skills (written and verbal)
- Comfortable making professional phone calls
- High attention to detail and ability to follow processes
- Ability to work independently in a remote environment
- Team player who listens, is coachable, and open to feedback
- Travel agent or call center experience preferred but not required
What sets us apart:
- Rapidly growing startup with opportunities to learn and grow
- Long-term investment in your professional development
- Exposure to a complex and fascinating travel industry
- Collaborative team environment where your contribution makes a real impact
Who will succeed in this role:
- Detail-oriented and process-driven individuals
- Self-motivated with the ability to stay focused during repetitive tasks
- Strong communicators who can handle challenges calmly and professionally
- Team players who listen, are coachable, and take ownership of their work
- People who prioritize accuracy and consistently follow established processes