We are a global print-on-demand and corporate gifting company operating across the UAE, Australia, and India. We sell personalized products and custom merchandise on Amazon, Flipkart, and our own websites. We’re looking for a smart and proactive Operations Coordinator based in India to help manage our order fulfillment, suppliers, and customer satisfaction across Indian marketplaces.
Key Responsibilities:
Coordinate with print-on-demand (POD) vendors and ensure timely order dispatch
Handle order processing and resolution of customer complaints or delays
Monitor Amazon and Flipkart orders daily and ensure SLAs are met
Work with designers and listing team to ensure new products are correctly added
Manage return and cancellation workflows
Ensure compliance with Amazon/Flipkart policies (delivery time, quality, order accuracy)
Source and negotiate with new POD and packaging vendors when needed
Maintain records and reports of daily activity and order status
What We’re Looking For:
Minimum 1 year of experience in e-commerce, seller account management, or operations
Familiarity with Amazon Seller Central or Flipkart Seller Hub
Good communication skills in English and Hindi
Ability to work with remote teams (designers, listers, vendors)
Quick learner and problem solver
Basic Excel/Google Sheets and computer skills
Knowledge of POD or printing products is a plus
Why Join Us:
Opportunity to work with a global team
Exposure to international e-commerce operations
Work-from-home flexibility
Growth potential to lead a team and take on larger responsibilities
End of year bonus and extra comissons for the right person who can take the initiate to lead the team