I’m hiring someone to join my team at Time For Tutoring, a Sydney-based tutoring agency that connects Muslim families with qualified tutors.
I work closely with Muslim families, and the vast majority of our customers are from the Muslim community. Understanding Muslim family life, Islamic values, and the expectations of Muslim families is an important part of how we operate.
I’m looking for someone who can handle inbound enquiries, speak with parents, onboard new customers, and maintain strong relationships with families as we continue to grow.
We operate 7 days a week, and customer outreach also takes place on weekends.
- Speaking with warm leads who have already expressed interest in our tutoring service and helping them become customers
- Calling parents first to understand their needs and gather the information we need to find the right tutor
- Explaining our service and pricing clearly and confidently
- Handling objections with skill and composure
- Following up with parents who are interested but have not yet committed
- Helping new customers through the onboarding process
- Staying in contact with families after they become customers
- Checking in with families and helping resolve any concerns that come up
- Keeping customer information and follow-ups organised
- Communicating with me and the rest of the team as needed
- Excellent spoken English — this is a phone-heavy role with Australian customers, so how you come across on a call is very important
- A genuine understanding of Islamic culture, Muslim family life, and Muslim values
- Warm, confident, and natural on the phone
- Comfortable handling objections and closing without being pushy
- Someone who builds trust easily and can maintain long-term relationships with families
- Previous sales, customer service, or phone-based experience is required
- Flexible and responsive, as call volume can vary from day to day
- Comfortable communicating with the team at different times when reasonably required
This role is not the right fit if you are unfamiliar with Muslim culture and the expectations of Muslim families.
To apply you must include:
- A 60-second voice recording where you introduce yourself and then respond to this scenario: "A suitable tutor has been found, but the parent keeps delaying the booking despite showing interest. How would you overcome the objection and close the sale?”
- A brief description of any phone-based or sales experience you have
- Answer this question: How familiar are you with Islamic culture and Muslim communities, and where does that familiarity come from?
Applications without a voice recording will not be considered. Please do not read an ai scripted response. We appreciate genuine human responses.
This is a part-time role with flexible hours. Pay is a base rate of $5 to $10 AUD per hour plus commission per successful onboarding. The more you convert, the more you earn. There is real room to grow with the business as we scale.
If you have read this job listing in full, write the word SUNFLOWER at the very top of your application.