About the Role
We are looking for a proactive, people-centered Online Community Manager to manage and grow our digital community hosted on the Heartbeat platform. This role is ideal for someone who understands online engagement, values meaningful conversations, and knows how to create a vibrant, supportive, and well-organized community space.
You will be responsible for fostering connection, driving engagement, supporting members, and ensuring our community remains active, aligned, and valuable.
Key Responsibilities
Community Engagement & Growth
- Manage daily activity within the Heartbeat platform
- Welcome new members and guide onboarding
- Initiate discussions, polls, and engagement prompts
- Encourage participation and build strong member relationships
- Monitor community health metrics and engagement levels
Content & Event Coordination
- Schedule and post community updates, announcements, and reminders
- Coordinate live sessions, workshops, and virtual events
- Repurpose content into engaging posts
- Work closely with the content and marketing teams to align messaging
Member Support & Moderation
- Respond to member questions in a timely and professional manner
- Enforce community guidelines and maintain a positive environment
- Address conflicts or concerns with professionalism and empathy
- Monitor spam or inappropriate content
Strategy & Optimization
- Track analytics and provide engagement reports
- Suggest strategies to improve retention and participation
- Identify opportunities to increase member satisfaction
- Implement feedback loops to improve community experience
Key Traits
- Warm, empathetic, and engaging
- Proactive and solution-oriented
- Strong leadership presence
- Professional yet approachable
Success in This Role Looks Like
- High member engagement and consistent activity
- Positive member feedback
- Strong retention rates
- Smooth onboarding experience
- Organized and well-maintained community environment