New Build Installation Quality Assurance full time

Please note prior to applying - This role is open only to candidates located in the Philippines, as it requires working within Australian Head Office hours

Smart Energy has grown to become one of Australia’s leading home electrification and renewable energy retailers, providing quality solutions to Aussie homeowners across the country.

Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs – assisting Aussie homeowners in their transition to Smart Energy sources and a brighter future

Our values are the cornerstone of our identity, guiding everything we do and how we do it. When you become part of our team, you’ll be welcomed into a workplace that respects you as an individual and is committed to your growth. We’re focused on development, meaningful investment, and delivering service excellence. At Smart Energy we believe in empowering our people, providing support, and fostering innovation.

The Role:

We are seeking a detail-oriented and proactive Compliance & Data Coordinator to manage the integrity of our installation data. You will serve as the bridge between our field installers and our internal systems, ensuring that every solar and battery installation meets our high standards for documentation and compliance.

Your primary mission is to reconcile data between Formbay and Salesforce, identify discrepancies, and relentlessly pursue missing information to move projects toward completion.

Key Responsibilities

• Data Integrity: Perform rigorous audits to ensure all data in Salesforce and Formbay is 100% accurate and synchronized.
• Anomaly Detection: Identify, highlight, and troubleshoot data gaps or inconsistencies within the Formbay platform.
• Installer Liaison: Directly communicate with installers to "chase" missing documentation and ensure all site requirements are uploaded.
• Cross-Team Collaboration: Work hand-in-hand with the Connect Applications team to execute a comprehensive checklist for every solar/battery install.
• Project Tracking: Stay on top of "missing aspects" by maintaining direct communication with responsible parties until the job is fully compliant.
• Stakeholder Communication: Keep all relevant teams and stakeholders informed of project status and any bottlenecks in the documentation process.

Requirements

• Logical Reasoning: Strong analytical skills with the ability to spot errors in complex datasets.
• Organizational Mastery: Proven ability to remain organized while managing tasks across multiple platforms (Salesforce, Formbay, email, etc.).
• Experience: Previous experience in data matching, auditing, or compliance-heavy administrative roles.
• Communication: Exceptional written English skills, specifically for professional correspondence with suppliers, installers, and builders.
• Self-Starter: The ability to work independently in a remote environment and manage high volumes of information without losing quality.
• Technical Savvy: Quick to learn new software; familiarity with CRM systems (Salesforce) and compliance platforms (Formbay) is highly regarded.

This role is remote and will be performed Monday - Friday 9AM - 5PM (AEST)

Also note the role will be paid $7 AUD p/h at 40 hours p/w due to being and Australian based buinsess.

**Ready to take the next step in your career? **

Join a fast-growing company that’s driving Australia’s transition to home electrification. If you’re looking for growth, impact, and a supportive team environment - apply now and be part of the Smart Energy journey!