Hi Talent,
We are seeking a skilled and dedicated Freelance Customer Service Agent from Philippines country to join our dynamic team in delivering exceptional customer experiences to our valued global customers.
I/ Responsibilities:
- Provide exceptional customer support across various communication channels, including Chat, Email, and Phone, primarily catering to our US and UK customer base.
- Adhere to established protocols, workflows, and guidelines as provided by team leaders.
- Demonstrate agility in problem-solving, ensuring efficient and prompt resolution of customer inquiries while striving to create memorable WOW moments.
- Utilize proficiently the tools and training resources at your disposal to effectively address customer issues.
- Complete additional tasks delegated by managers and team leaders.
II/ Requirements:
- Professional Experience and Skills
- Minimum of 1 year of E-Commerce customer service experience, preferably within the Print-on-Demand sector.
- Proficiency with Freshdesk/ Zendesk/ LiveChat platforms with at least 1 year of experience.
- Demonstrated expertise in managing Chat, Email, and Call interactions, with a proven track record of customer satisfaction.
- Exceptional communication skills, both written and verbal, especially in English.
- Strong customer-centric orientation and a knack for problem-solving.
- Effective multitasking abilities.
III/ Working Conditions and Equipment:
- A reliable computer with a functioning headset, camera/webcam, and microphone (with a minimum of 4GB RAM; 3-to-5 hour-lasting battery life)
- A stable and high-speed internet connection with a minimum speed of 10mbps is essential for seamless communication.
- A private and quiet workspace to minimize background noise.
- Open to working across various communication channels and be flexible with your working schedule to accommodate the needs of our customers.
- It is essential that your living spaces remain minimally impacted by recurrent weather conditions or power disruptions, as seen in regions like Cagayan Valley, Bicol, and Eastern Visayas.
- Agent Country: Philippines