Application Disclaimer: This is a call for Candidate Pooling and Registration only. Your participation in this interview expresses interest in being considered for future career opportunities within the company.
Job Summary
The Mortgage Broker Assistant provides comprehensive administrative and loan processing support to the team. The personnel will be managing the end-to-end loan process, from initial client file creation and document collection to final loan submission and post-settlement support.
Job Description
Loan Processing & Management
- End-to-End File Management: Manage and track client loan files from initial contact through to settlement using CRM systems (e.g., Mercury Nexus, MyCRM, Infynity).
- Documentation: Collect, verify, rename, and organize all necessary client supporting documents (e.g., Australian payslips, bank statements, tax returns, credit reports).
- Data Entry & Submission: Accurately complete and enter client information into the CRM and loan submission platforms like ApplyOnline.
- Credit Assessment Support: Conduct initial financial analysis, including running serviceability calculators for various lenders, calculating borrowing capacity, and performing living expense analysis.
- Pre-Assessment Tasks: Order property valuations, title searches, and pricing requests across multiple Australian lenders.
- Compliance: Prepare compliance documents and ensure that all file notes, disclosures, and applications adhere to the National Consumer Credit Protection (NCCP) Act.
- Problem Resolution: Assist in mitigating or addressing Mortgage Information Requests (MIRs) and conditions raised by lenders.
- Client Liaison: Act as the main point of contact for clients to follow up on outstanding documentation, provide status updates, and answer general inquiries.
- Lender Communication: Liaise with lenders, valuers, solicitors, and other third parties to track application progress and resolve any issues to ensure a smooth settlement.
- Broker Support: Draft correspondence and prepare comprehensive notes, summaries, and daily or weekly pipeline reports for the mortgage broker.
- Manage the broker's calendar and assist with scheduling appointments.
- Conduct basic research on lender policies, interest rates, and loan products.
- Assist with general office administration tasks as required.
Job Qualifications
- Industry Experience (Required): Minimum of 1-2 years of proven experience in the Australian mortgage broking or lending industry (e.g., Broker Support, Loan Processing, or Credit Analyst roles).
- Australian Market Knowledge: Strong working knowledge of Australian mortgage products (Residential, Refinance, Purchase), lender policies, and the end-to-end Australian loan process.
- Technical Proficiency: Demonstrated experience with Australian broker/aggregator CRM systems (e.g., Mercury Nexus, Infynity, MyCRM, Flex) and the loan application platform ApplyOnline.
- Software Skills: Highly proficient in Microsoft Office Suite (especially Excel) and Google Workspace.
- Communication Skills: Excellent verbal and written English communication skills for liaising professionally with Australian clients and financial institutions.
- Attention to Detail: Exceptional organizational skills and meticulous attention to detail and accuracy in data entry and document preparation.