Summary
About Us
We're a dynamic marketing agency that thrives on creativity, results, and innovation. Our team works with high-growth clients across multiple industries, delivering cutting-edge marketing solutions that drive measurable impact.
NOTE: DO NOT ONTACT ANYONE ON THE TEAM. DOING SO WILL DISQUALIFY YOU.
The Role
We're seeking a versatile operational expert who will wear multiple hats as a strategic advisor to leadership, people manager, and operational executor. This multifaceted role combines business operations, talent management, and project oversight in a fully remote environment.
Role Breakdown
70% Project Management: Overseeing client projects, supporting Account Managers, and ensuring deliverable excellence
20% Staff Management: Recruiting top talent, developing team members, and cultivating a high-performance remote culture
10% Strategic Support: Partnering with leadership on key initiatives and agency growth
What Makes This Opportunity Different
100% Remote: Work from anywhere with a reliable internet connection
Minimal Meetings: We value your focus time and limit unnecessary calls
Flexible Schedule: Design your workday around your peak productivity hours
People-First Approach: Build and nurture our most valuable asset—our team
Results-Focused: We care about outcomes, not desk time
Key Responsibilities
Project Management: Oversee multiple client projects simultaneously, ensuring quality and timeliness
Create, implement, and refine agency-wide systems and workflows
Develop comprehensive SOPs that scale our operations
Support Account Managers with resource allocation and project planning
Identify operational bottlenecks and implement solutions
Monitor project timelines and facilitate smooth delivery
Team Management & Development
Lead recruitment efforts to attract top-tier remote talent
Design and implement onboarding processes for new team members
Provide regular coaching and feedback to help team members grow
Develop performance improvement plans when necessary
Foster team culture and cohesion despite geographic distribution
Create professional development opportunities for staff growth
Strategic Leadership Support
Serve as a strategic thought partner to agency leadership
Translate high-level vision into actionable plans
Provide insights on operational improvements and team performance
Prepare briefings and decision-making materials for leadership
Represent leadership in meetings when appropriate
Must-Have Qualities
People Leadership: You inspire teams and know how to bring out the best in others
Project Management Expert: You can orchestrate multiple moving pieces with precision
Self-Starter Mentality: You take initiative and solve problems proactively
Process Optimization Specialist: You streamline operations for maximum efficiency
Documentation Virtuoso: You create clear, comprehensive SOPs anyone can follow
Strategic Thinker: You connect daily operations to broader business goals
Ideal Experience
5+ years in operations or project management roles
3+ years of team management experience
Experience with recruitment and talent development
Background in marketing agencies or similar fast-paced environments
Track record of improving operational efficiency
History of building and coaching high-performing teams
What Success Looks Like
Within 90 days, you'll have:
All client projects are delivered 100% on time
Mapped and improved our key operational processes
Enhanced our recruitment and onboarding systems
Established yourself as a trusted advisor to both leadership and team members
Implemented changes that improve client project delivery and team satisfaction