๐๐ ๐๐ง๐ ๐๐๐ง๐๐ฃ๐ '๐๐ ๐๐ช๐ฅ๐ฅ๐ค๐ง๐ฉ ๐๐ฅ๐๐๐๐๐ก๐๐จ๐ฉ' ๐๐ฃ Germany๐ผโ๏ธ
BCIC Swiss GmBH | Best Connect International Company is looking for a dispatch "๐๐ง ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐ฆ๐ฝ๐ฒ๐ฐ๐ถ๐ฎ๐น๐ถ๐๐" job in Germany
๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: (Frankfurt), Germany
๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐:
โก๏ธ Provide first- or second-level contact and problem resolution for customer issues.
โก๏ธ Work with third-party vendors to remediate complex AV issues as needed.
โก๏ธProvide timely communication on issue status and resolution.
โก๏ธ Maintain ticket updates for all reported incidents.
โก๏ธ Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010. Cisco Jabber is another authorized desktop application.
โก๏ธ Should have basic knowledge of the Mac operating system to support Apple PC users.
โก๏ธ Install, upgrade, support, and troubleshoot printers and computer hardware.
โก๏ธ Performs general preventative maintenance tasks on computers, laptops, and printers.
โก๏ธ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
โก๏ธ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
โก๏ธ Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
โก๏ธ This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
โ Must be an EU citizen.
โ Extensive knowledge and understanding of IT and computers.
โ Several years of professional experience in the field of user support as well as in the evaluation and design of solutions