At AgencyCRM, we are looking for a technically skilled Intercom / Fin / Zendesk Expert with hands-on experience using Intercom, Fin, and Zendesk. This role focuses on managing and troubleshooting customer support systems, workflows, automations, and AI-powered support processes.
Responsibilities
- Manage and monitor Intercom, Fin, and Zendesk workflows and configurations.
- Troubleshoot workflows, automations, triggers, routing, and system issues.
- Review and improve Fin AI responses and customer support processes.
- Configure and optimize Intercom workflows, automations, and routing.
- Manage Zendesk ticketing workflows, triggers, automations, macros, and views.
- Identify issues with automated support processes and determine appropriate solutions.
- Help improve the integration and workflow between Intercom/Fin and Zendesk.
- Monitor customer support systems and identify opportunities for automation and efficiency.
- Document system configurations, workflows, troubleshooting steps, and solutions.
- Work with platform support teams when technical issues require escalation.
Requirements
- Hands-on experience with Intercom is required.
- Hands-on experience with Zendesk is required.
- Experience with Fin AI Agent or AI-powered customer support tools is strongly preferred.
- Experience managing or troubleshooting workflows, automations, triggers, routing, or configurations.
- Strong technical troubleshooting and problem-solving skills.
- Ability to investigate system issues independently and identify their root cause.
- Strong written and spoken English communication skills.
- Comfortable learning new software, AI tools, and support technologies.
- General Customer Service experience without Intercom/Zendesk experience is not sufficient for this role.
How to Apply:
Please apply directly through Hubstaff Talent. Only applications submitted via this platform will be considered.
When applying, please clearly describe your Intercom, Fin, and Zendesk experience, including the specific features, workflows, automations, or configurations you have personally worked with.