Remote Inside Sales l Customer Service | Appointment Scheduling
Cleanology Housekeeping Personnel Service is seeking an experienced Spanish/English Bilingual Inbound Sales & Customer Service Representative with a background in phone sales, appointment booking, and CRM systems. This remote role focuses on converting inbound housekeeping inquiries into scheduled residential cleaning services while delivering excellent customer support.
Job Responsibilities
· Manage inbound customer calls, online inquiries, and cleaning referrals.
· Identify customer needs and recommend appropriate cleaning services.
· Follow up with prospective clients and open sales leads.
· Schedule residential cleaning appointments accurately and efficiently.
· Converting one-time sales to recurring clients
· Enter and maintain detailed notes in CRM and scheduling software.
· Coordinate service details with clients and housekeeping teams.
· Resolve customer questions or concerns with professionalism and efficiency through different channels – phone call, text messaging or email.
Qualifications
·
Bilingual Spanish / English (required).
· Experience in inbound sales, call center, appointment scheduling, or customer service.
· Strong verbal and written communication skills
· Highly organized with strong attention to detail.
· Computer proficiency including CRM software, Microsoft Word, Excel, and Outlook
· Ability to multitask in a fast-paced environment.
· Dependable, professional, and goal oriented.
· Commitment to productivity, accuracy, and conversion goals.
· Verifiable work experience references required.
Remote Work Requirements
· Ability to work independently in a remote environment.
· Reliable high-speed internet connection.
· Laptop or Desktop computer with capability to install web-based phone software
· Performance tracking software to be used during billable hours
o Contractor will track time using a mutually agreed upon monitoring system.
o Company may review time records for billing purposes only.
· Quiet, dedicated workspace for managing inbound calls and communications.
· Availability during standard business hours and/or weekends
Why Work with Cleanology?
Cleanology offers a supportive, structured, and professional work environment that is focused on service excellence and long-term growth. We value integrity, reliability, teamwork, and continuous improvement.
· Trusted local brand with nearly 25 years of success.
· Award-winning reputation.
· Recognized as Best of San Diego by multiple publications.
· Opportunities for increased earnings and career growth.
We welcome proposals from independent professionals of all backgrounds. We evaluate freelance applicants based solely on skills, experience, communication, and alignment with role needs. We do not make selection decisions based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.