At AgencyCRM, we are seeking an experienced Zendesk & Fin Support Specialist to join our remote team. If you have a strong background in customer support, Zendesk administration, and AI-powered support tools, we'd love to hear from you. You will play a key role in delivering exceptional customer service, optimizing support workflows, and leveraging AI to improve the customer experience.
Responsibilities:
- Manage and optimize customer support operations using Zendesk
- Configure, maintain, and improve Zendesk workflows, including tickets, automations, macros, triggers, and views
- Utilize Fin and AI-powered support tools to provide accurate and efficient customer assistance
- Monitor and improve AI-generated responses through knowledge base optimization and conversation reviews
- Resolve customer issues professionally and in a timely manner
- Organize, prioritize, and manage support tickets effectively
- Collaborate with internal teams to escalate and resolve complex customer issues
- Maintain accurate documentation of customer interactions, solutions, and support processes
- Identify opportunities to improve workflows, automation, and customer satisfaction
Qualifications:
- Proven hands-on experience using Zendesk in a customer support or administration role
- Strong knowledge of Zendesk features, workflows, automations, and ticket management
- Experience using Fin or similar AI-powered customer support tools
- Ability to configure, optimize, and improve AI-assisted support processes
- Excellent written and spoken English communication skills
- Strong problem-solving skills and customer-focused mindset
- Ability to manage multiple support tickets while maintaining accuracy and attention to detail
- Self-motivated, organized, and able to work independently in a remote environment
How to Apply:
Please apply directly through Hubstaff Talent. Only applications submitted via this platform will be considered. Shortlisted candidates will be contacted with further instructions.