Engine & Transmission Sales Specialist
Company: Proof Response Group
Location: Remote (Offshore)
Employment Type: Full-Time
About the Role
Proof Response Group is seeking an Engine & Transmission Sales Specialist to help customers across North America who need major vehicle repairs such as engine or transmission replacements.
In this role, you will act as the key connection between customers and mechanics or installers. When customers contact us, their vehicle is often down and they need immediate assistance. Your job is to understand the situation, collect the necessary vehicle details, coordinate with mechanics, and move the job toward completion.
This is not a traditional sales role. Success in this position requires strong communication, industry awareness, and the ability to move mechanical jobs forward efficiently.
You will report directly to the company’s Commercial Lead and Technical Lead, who oversee revenue strategy, vendor relationships, and operational standards.
Key Responsibilities
Handle Inbound Customer Calls
- Answer incoming calls from customers needing engine replacements, transmission replacements, or major drivetrain repairs
- Quickly understand the customer’s situation and collect essential vehicle information, including VIN
- Guide customers through the next steps toward resolving their repair needs
- Maintain fast response times and ensure calls are handled professionally
Close Mechanical Jobs
- Coordinate with mechanics or installers to confirm whether they can perform the repair
- Confirm parts availability or sourcing timelines
- Review estimated labor hours and repair timelines
- Present the plan to the customer and help finalize the job
Coordinate with Mechanics and Installers
- Contact repair shops and installers across North America
- Explain the scope of work and confirm their ability to perform the repair
- Coordinate scheduling, pricing, and repair timelines
- Connect the customer with the installer once the job is confirmed
Source Engines and Transmissions When Needed
- Use internal sourcing platforms and vendor networks to locate parts when installers do not supply them directly
- Communicate with suppliers regarding availability and timelines
Maintain CRM Records and Communication
- Log customer interactions and job details in the CRM system
- Track active repair jobs and follow up with customers and vendors
- Respond to emails and messages promptly
- Manage multiple active jobs at once while staying organized
Ideal Background
This role is best suited for candidates with experience in automotive repair environments or mechanical parts sales.
Relevant experience may include:
- Engine or transmission parts sales
- Salvage yard or auto parts counter sales
- Diesel parts sales
- Automotive service advisor roles
- Former mechanics who transitioned into sales
- Drivetrain or heavy equipment parts sales
Candidates should feel comfortable speaking with both:
- Customers seeking help with vehicle repairs
- Mechanics evaluating repair opportunities
Required Qualifications
- Strong spoken English communication skills
- Confidence handling inbound calls and discussing technical topics
- Ability to collect accurate vehicle information, including VIN
- Knowledge of engines, transmissions, or mechanical vehicle systems
- Strong responsiveness and sense of urgency
- Ability to manage multiple tasks and active jobs simultaneously
- Reliable internet connection and ability to work remotely
- Self-discipline and accountability in a remote work environment
Work Schedule:
This role follows North American business hours.
Typical Schedule: 8:00 AM – 5:00 PM CST
Candidates must be available during these hours, as inbound calls must be answered promptly.
Compensation
- Base compensation
- Commission on closed jobs
Higher performance and successful job closures can significantly increase earnings.
Growth Opportunity
This role sits at the center of a growing automotive service network. As the company expands its installer network across North America, high-performing team members will have opportunities for increased responsibility and career growth.