Role Overview
As the E-Commerce Operations Manager, you’ll work remotely to oversee our Operations Team and assist Account Managers in managing our Amazon Seller Central Storefront. You will play a key role in driving company success by maintaining "self-run" seller central accounts and solving complex operational issues.
Our Client is looking for a proficient Ecommerce Operations Manager to join their team. You will be responsible for adding, maintaining, and optimizing our Ecommerce product listings to increase sales and visibility on the following platforms: Amazon, eBay, Etsy, Walmart, Michaels, and Big Commerce websites.
Key Responsibilities:
Marketplace & Account Management
--Manage Amazon Seller Central, Shopify, and other e-commerce marketplaces
--Upload, edit, and maintain product listings across all eCommerce channels
--Conduct daily account health checks and resolve any issues on all eCommerce platforms
--Expand FBA catalog to Amazon EU/UK marketplaces
--Troubleshoot and resolve issues (compliance, listing suspensions, keyword indexing, supply chain, marketing challenges)
Customer & Product Support
--Engage with customers via email and online chat
--Complete regular audits on product listings to ensure optimization (titles, bullet points, descriptions, pricing, keywords)
--Assist in launching new products on Amazon with strategies such as giveaways, rebates, and ranking campaigns
--Support online marketing campaigns including PPC, SEO/SEM, listing optimization, and generating reviews that comply with platform policies
Inventory & Supply Chain Management
--Maintain a 100% in-stock rate and optimize Amazon’s IPI score
--Investigate and troubleshoot supply chain, product development, and inventory issues
--Manage inventory levels and plan for peak periods to prevent stockouts
Team & Project Management
--Hire, train, and oversee employees within the Operations Team
--Lead project and team management efforts in ClickUp, ensuring deadlines and quality standards are met
--Develop and monitor KPIs that align with company goals
Continuous Improvement & Strategic Development
--Stay up-to-date with eCommerce best practices, trends, and updates for each platform
--Develop and execute strategies to meet business goals and enhance team performance
--Innovate and implement process improvements to streamline operations and add value to the team
--Provide support to other departments on various tasks as needed
Requirements:
Experience & Expertise
--5-8 years of experience with Amazon Seller & Vendor Central
--Strong knowledge of FBA & FBM and Amazon Seller Central operations
--Familiarity with managing end-to-end pricing operations across Amazon’s international marketplaces
--Experienced with Amazon, Walmart, eBay, Etsy, and other eCommerce platforms
--Hands-on experience with Helium10 and Excel (including v-lookups, filtering, etc.)
--Bonus: Experience with Data Dive, Adobe Photoshop, Illustrator, and Big Commerce websites
Skills & Abilities
--Exceptional verbal and written English skills
--Proficient in data-oriented analysis, technology adoption, and process improvement
--Excellent organization, planning, and prioritization abilities
--Effective multitasker, capable of managing various workloads reliably
--Creative and proactive in designing and implementing streamlined processes
Personal Qualities
--Impeccable work ethic, highly responsible, and self-motivated
--Resourceful, with a strong sense of initiative and common sense when following instructions
--Detail-oriented, assertive, and quick to adapt in a fast-paced environment
--Dedicated to working exclusively with our team to drive success
Education & Background
--Bachelor’s Degree required
--Previous experience leading and managing teams, especially in eCommerce
Why Join Us?
We are committed to supporting our team and providing a collaborative, hands-on work culture. As a Philippine government-registered business, we provide job protection and benefits. Our mission is to make outsourcing effective, and we believe your success is our success.
Benefits:
--Above-market salary (negotiable based on experience)
--SSS, PhilHealth, Pag-IBIG contributions
--Healthcare (HMO)
--Workstation Upgrade Assistance
--Paid Time Off, 13th Month Bonus, Christmas Gifts
--Team Building Activities, Hands-on Training
--Access to our Co-Working Space (if desired)