E-Commerce Virtual Assistant full time

Cadre Crew HQ: Cebu, Cebu, Philippines Remote job Sep 3

About the Role

Cadre Crew is hiring E-Commerce Virtual Assistants to support high-volume Amazon and Shopify brands. You’ll join a managed Crew that handles customer support, order management, listing optimization, and inventory reconciliation — freeing founders to focus on scaling their businesses.

We’re looking for detail-oriented professionals who thrive in fast-paced e-commerce environments and want to work with international clients and industry-leading tools.

Key Responsibilities

  • Customer Support & Returns – Respond to tickets within SLA (98% within 2 hours) via Gorgias, email, and chat.
  • Listings & Optimization – Update product content, keywords, and A/B tests weekly.
  • Order & Inventory Management – Reconcile orders across Amazon, Shopify, FBA, and 3PL systems daily.
  • Refunds & Reimbursements – Process returns and chase reimbursements 3× faster than industry norms.
  • Ad Monitoring (Optional) – Monitor TACoS, flag ad spend issues, and support PPC campaigns.
  • Weekly Reporting – Provide clear dashboards on CX metrics, TACoS, refunds, and inventory health.

Qualifications

  • 1–2 years of e-commerce VA or BPO experience (Amazon/Shopify preferred).
  • Familiarity with Gorgias, Helium10, SoStocked, Klaviyo, or Shopify Admin is a big plus.
  • Strong English communication skills (written and spoken).
  • Excellent organizational skills with high attention to detail.
  • Comfortable working night shift (US time zones).
  • Ability to problem-solve and work in a fast-paced environment.
Requirements
Availability:
Full-time (40 hrs/wk)
Experience levels:
Beginner (1 - 3 yrs)
Languages:
English
Negotiable rate