About the Role
Cadre Crew is hiring E-Commerce Virtual Assistants to support high-volume Amazon and Shopify brands. You’ll join a managed Crew that handles customer support, order management, listing optimization, and inventory reconciliation — freeing founders to focus on scaling their businesses.
We’re looking for detail-oriented professionals who thrive in fast-paced e-commerce environments and want to work with international clients and industry-leading tools.
Key Responsibilities
- Customer Support & Returns – Respond to tickets within SLA (98% within 2 hours) via Gorgias, email, and chat.
- Listings & Optimization – Update product content, keywords, and A/B tests weekly.
- Order & Inventory Management – Reconcile orders across Amazon, Shopify, FBA, and 3PL systems daily.
- Refunds & Reimbursements – Process returns and chase reimbursements 3× faster than industry norms.
- Ad Monitoring (Optional) – Monitor TACoS, flag ad spend issues, and support PPC campaigns.
- Weekly Reporting – Provide clear dashboards on CX metrics, TACoS, refunds, and inventory health.
Qualifications
- 1–2 years of e-commerce VA or BPO experience (Amazon/Shopify preferred).
- Familiarity with Gorgias, Helium10, SoStocked, Klaviyo, or Shopify Admin is a big plus.
- Strong English communication skills (written and spoken).
- Excellent organizational skills with high attention to detail.
- Comfortable working night shift (US time zones).
- Ability to problem-solve and work in a fast-paced environment.