We’re looking for a proactive and detail-oriented E-commerce VA to help manage our online operations and provide outstanding support to our customers.
Responsibilities:
- Manage product listings: create, update, and optimize product titles, descriptions, images, and pricing on platforms such as Shopify / Amazon / eBay / Etsy
- Monitor inventory levels and coordinate with suppliers to avoid stockouts
- Process and track customer orders, returns, and refunds
- Handle customer service inquiries via email, chat, and social media
- Assist with marketplace SEO and keyword optimization
- Perform competitor and market research to identify trends and opportunities
- Schedule and post social media content, promotions, and ads
- Generate reports on sales, traffic, and campaign performance
- Provide general administrative support to the e-commerce team
Requirements:
- Proven experience as an E-commerce VA or similar online retail role
- Familiarity with major e-commerce platforms (Shopify, Amazon Seller Central, eBay, Etsy, etc.)
- Strong English communication skills (written and verbal)
- Proficiency in spreadsheets (Google Sheets/Excel) and basic data analysis
- Knowledge of product listing optimization and marketplace SEO
- Reliable high-speed internet connection and a quiet home workspace
- Excellent attention to detail, time management, and organizational skills
- Ability to work independently and meet deadlines in a fast-paced environment