E-commerce Customer Support Specialist – Non-Voice, Full Time, Remote full time

Candidates strictly from Vietnam, India, Pakistan, Thailand, Laos, or Malaysia

Important: Only apply if you meet all requirements and are located in one of the listed countries. If you lack experience in the required areas or are outside the accepted locations, please do not apply.

This role is not only a typical CSR position assisting customer support, but also requires technical experience, as you will handle enquiries and troubleshooting. This is strictly an eCommerce role, specifically in Shopify. Knowledge in SEO, SaaS, and AI is also required to move forward.

Responsibilities:

• Answer customer enquiries via chat/email (non-voice)
• Troubleshoot technical issues
• Assist with Shopify/eCommerce orders
• Guide users on SaaS tools
• Support website updates & basic SEO tasks

Requirements:

• Customer support/chat experience (non-voice preferred)
• Shopify / eCommerce knowledge
• Tech-savvy + troubleshooting skills
• Bonus: SEO + SaaS experience
• Stable internet & remote setup

Why you’ll love it:

• Work from home
• Learn & grow in eCommerce & SaaS
• Be part of a growing, supportive team

Apply now!