Job Description:
We are seeking a passionate and dedicated Customer Support Specialist to join our team.
In this role, you will be responsible for providing exceptional support, resolving customer inquiries, and ensuring a positive experience with every interaction. We’re looking for individuals who thrive on helping others and are committed to delivering outstanding service.
Responsibilities:
- Respond to customer inquiries through live chat, email, and social media
- Handle order tracking, refunds, and returns professionally
- Resolve customer complaints with empathy and efficiency
- Maintain accurate records of customer interactions
- Assist with product-related inquiries and recommendations
- Collaborate with internal teams to improve customer experience
Requirements:
- Prior experience in e-commerce customer service (Shopify, Amazon, eBay, etc.) is a plus
- Excellent English communication skills (both written and spoken)
- Strong problem-solving skills and attention to detail
- Ability to work independently in a remote setting
- Tech-savvy and familiar with CRM tools (Zendesk, Gorgias, Freshdesk, etc.)
Benefits:
- Competitive pay
- Opportunities for career growth
- Supportive remote work environment