General Responsibilities:
The position requires a variety of duties including, but not limited to the following:
- Achieve proficiency with Apricot software functionality.
- Build and maintain solid customer relationships by providing superior customer support via email and telephone.
- Respond to customer questions and concerns with speed and professionalism.
- Assist in the development and maintenance of documentation for the help manual, knowledge base and online community.
- Troubleshoot defects then create and log bug reports in Salesforce.
- Record all customer interactions in Salesforce.
- Act as a customer advocate by making formal requests for enhancements and increasing the priority of bugs when necessary.
- Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.
- Additional task as assigned by immediate superior.
Performance and Competency Requirements
- 1+ years of Customer Service or related experience, a strong passion for making customers happy!
- Excellent communication and interpersonal skills.
- Excellent time management skills.
- Detail oriented and ability to multi-task.
- Good understanding and experience using MS Office Suite.
- Patience
- Passion for human services and an infectious smile.
Job Type: Temporary
Pay: Php35,000.00 per month