Customer Service Agent & Virtual Assistant — E-Commerce hourly

About Us

Nuamōre is a premium watch and jewelry brand built around beautiful products and an even better customer experience. We're a small, close-knit team that cares deeply about the details — from the pieces we sell to the way we show up for our customers every single day.

We're growing, and we're looking for someone who genuinely loves helping people, stays on top of the details, and can represent our brand with warmth and professionalism.

The Role

This is a hybrid Customer Service and Virtual Assistant role. You'll be the first point of contact for our customers while also supporting day-to-day admin and operational tasks behind the scenes.

If you're someone who thrives in a fast-paced e-commerce environment, communicates clearly, and takes ownership of your work without needing to be micromanaged — we'd love to hear from you.

What You'll Be Doing

Customer Service:

• Responding to customer inquiries via email and chat with warmth, clarity, and efficiency
• Managing tickets in Gorgias — tagging, prioritizing, escalating where needed
• Handling order updates, shipping questions, returns, and complaints with a calm, solutions-first approach
• Maintaining a consistent, premium brand tone in every interaction

Virtual Assistant:

• You'll fulfill orders manually using ERP/Online platform.
• Create reports, daily, weekly and monthly using AI tools.

What We're Looking For

• Prior experience in customer service for an e-commerce brand
• Hands-on experience with Gorgias (this is a must)
• Experience with Shopify
• Experience with logistics, you know what logistics is on a high-level.
• You can create reports easily, and comfortable.
• You're looking for a stable long-term position.
• You want to grow, learn and work with a dynamic team.
• You can work in a high-paced environment.