Collections Specialist full time

BEST OFFICE STAFF HQ: Surrey, BC, Canada Remote job Apr 28

Your Role:

Collects purchase orders and manages collections for high-volume accounts
Resubmits invoices promptly to ensure timely customer payments
Coordinates with internal teams, vendors, and customers to resolve issues
Handles administrative requests across multiple communication channels
Maintains accurate receivables and verifies outstanding balances
Investigates and resolves payment discrepancies and deductions
Documents collection activities and updates records systematically
Supports cash application, reconciliations, and billing follow-ups
Assists the Director of Revenue Management with the monthly presentation of AR/Collection
aging to Leadership.
Prepare a weekly AR/collection aging report to submit to the Director of Revenue
Management.
Drives improvements in DSO, reduces bad debt, and enhances processes
Assist the National Cash Application team with researching and reconciling cash on hand
account/unapplied funds.
Resolves receivables issues with support centers and account managers
Coordinates billing and invoicing concerns with internal departments
Assists with credit memo offsets and unapplied cash research
Recommends and implements process improvements for operational efficiency

Skills & Requirements:

A bachelor's degree is highly preferred.
Strong Excel skill set, including V-Lookup/pivot tables, etc.
3+ years of commercial AR/collections.
Ability to interpret complex contracts and agreements.
Excellent written, verbal, and interpersonal skills.
Strong problem solving and analytical abilities.
Highly detail oriented.
Ability to multitask, prioritize, and manage time effectively.
Thrive in a fast-paced, dynamic, and innovative environment.
Proactive work ethic and team player with a positive attitude and independent thinkers
empowered to make decisions without immediate supervision.
Experience with MS Dynamics is a strong plus.

Tech Requirements