Role Overview:
We are looking for a Client Success Manager to build and maintain strong relationships with our clients. This role is critical in ensuring client satisfaction, identifying opportunities for additional support, and fostering long-term partnerships. You will act as a strategic advisor, helping clients maximize the value of our services while exploring new solutions to meet their evolving needs.
Key Responsibilities:
• Serve as the primary point of contact for business owners and C-level executives.
• Develop and nurture long-term client relationships, ensuring high levels of satisfaction and retention.
• Understand client goals and challenges to identify opportunities for additional FVG solutions.
• Collaborate with internal teams to customize service offerings and address client needs effectively.
• Conduct regular check-ins, performance reviews, and strategic discussions with clients.
• Proactively identify and resolve client concerns to maintain strong partnerships.
• Track and report on client success metrics, feedback, and growth opportunities.
• Assist in onboarding new clients, ensuring a seamless transition into FVG’s services.
Qualifications & Skills:
• Experience: 3+ years in client success, account management, or business development, preferably working with executives.
• Communication: Strong interpersonal and communication skills with the ability to build trust and rapport.
• Problem-solving: Ability to identify client pain points and provide effective solutions.
• Business Acumen: Understanding of business operations and executive-level decision-making.
• Organization: Ability to manage multiple client relationships and prioritize effectively.
• Tech-savvy: Comfortable using CRM tools, analytics, and collaboration platforms (e.g., Zoom, Teams).