L’EVATE is recruiting on behalf of a fast-growing Canadian fintech company serving clients across Canada.
We are seeking a fluent English/French Technical Customer Support Agent who can confidently support customers, troubleshoot technical issues, and assist with campaign and reporting functions.
This is an intermediate-level role within a structured, performance-driven support environment. You will work directly with Canadian customers and internal teams while developing strong technical and client-facing expertise.
If you are bilingual, technically sharp, and customer-focused — this is a strong long-term opportunity.
- Handle inbound calls and emails in both English and French
- Provide professional, empathetic, and solutions-focused support
- Take ownership of cases from first contact through resolution
- Troubleshoot technical issues and escalate when necessary
- Accurately log all customer interactions in the ticketing system
- Meet defined SLAs and service quality targets
- Maintain accurate customer data within internal systems
- Assist with email account setup, forwarding, password resets, and troubleshooting
- Support clients using email relay services (real-time tracking, analytics, log review)
- Help analyze delivery failures and improve email list quality
- Assist with campaign setup, monitoring, and coordination
- Support post-campaign follow-up activities
- Help prepare basic performance reports and explain metrics
- Maintain accurate campaign records
- Collaborate with product, technical, and operations teams
- Fluency in both French and English (verbal and written)
- 2–3 years experience in customer service or technical support
- Strong computer literacy and troubleshooting ability
- Confident handling live calls with Canadian clients
- Excellent written communication skills
- Strong multitasking ability in a structured, target-driven environment
- Professional, friendly, and client-focused demeanor
- Ability to build trust and rapport quickly
Assets (Nice to Have)
- Experience in fintech, SaaS, or technology companies
- Experience with CRM or ticketing systems
- Experience supporting email platforms or campaign tools
- Background in communications, marketing, or related field
- Work with a reputable Canadian fintech company
- Clear performance expectations and measurable goals
- Exposure to technical platforms and campaign analytics
- Long-term stability for high performers
- Opportunity to grow into more advanced technical or reporting roles
This is not a basic customer service role.
We are looking for someone who can combine technical ability with strong bilingual communication.
To be considered, please submit:
- Your updated resume
- A 1–2 minute voice recording in English and French
- A short paragraph describing your technical troubleshooting experience
Use the subject line: Bilingual Technical Support – [Your Full Name]
Applications without voice recordings will not be reviewed
Due to the high volume of applicants, only those qualified will be contacted