For Philippine-based Candidates Only
Job Summary:
The B2B Collections Specialist is responsible for the effective and efficient management of collections for assigned regional offices. This role requires a proactive attitude, strong organizational skills, and the ability to prioritize multiple tasks while maintaining professionalism in customer interactions. The ideal candidate will be a strong communicator with the ability to handle high-volume correspondence and maintain positive customer relationships.
Key Responsibilities:
- Communicate daily with customers to monitor past-due invoices, payment statuses, disputes, shortages, and other discrepancies.
- Research and resolve billing and contract-related issues to facilitate timely debt collection.
- Manage a high volume of emails and provide prompt responses to customer inquiries.
- Consistently follow up on outstanding accounts using collection reports and correspondence.
- Conduct audits on accounts as needed, including research and analysis.
- Build and maintain strong relationships with local Regional Support Centers to ensure smooth collections processes.
- Maintain customer contact information in the collections system.
- Work independently and collaboratively as a team player, prioritizing tasks effectively.
- Persuade customers to fulfill their payment obligations while fostering positive business relationships.
Education and Requirements:
- Some college coursework preferred.
- Proficiency in Microsoft Outlook, Excel, and Word.
- 2-4 years of Business-to-Business (B2B) collections experience OR 5+ years of direct customer service experience.
- Experience or familiarity with Microsoft Dynamics 365, specifically in utilizing its F&O (Financial/Operations) component of the ERP system.
- Strong communication skills with a professional and persuasive approach.
- High attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and the ability to analyze account discrepancies.
- Ability to work both independently and as part of a team to achieve department goals.
Device Requirements:
At least iCore 5, Ryzen 5 or higher processor with 16GB RAM
Dual Monitor
Noise-canceling headset
Camera