FIRMINIQ INC

FIRMINIQ Case Study Setting up a Strategic Offshoring Center for a Global Healthcare Enterprise on a Build Operate and Manage (BOM) Model Delivery Team A Program Manager Team A Lead Team A Lead Other Team Member Delivery Team B Team B Lead Other Team Member Team B Lead Delivery Team C Team C Lead Team C Lead Other Team Member Client Background The client is a dominant name in the medical devices industry. They offer innovative healthcare solutions and develop medical devices like blood pressure monitors, body fat monitors, respiratory devices, and pedometers. These devices offer a connected ecosystem that streamlines patient monitoring even outside the clinical premises. Project Overview The primary requirement was to set up an offshore center with a dedicated team to help them with their product development roadmap for remote patient monitoring. The requirement was to build multiple mobile applications and microservices using the latest technologies on AWS infrastructure. Business Requirements Team with the Right Skills and Functions Building a robust and successful offshore team was one of the critical requirements. From hiring the right developers to designers, quality analysts, business analysts, and marketing experts, we were responsible to set up a team with skilled functionality. Infrastructure Set Up We were responsible for setting up the entire infrastructure that includes both hardware and software. From procuring mobile devices to laptops/MacBooks, secure ODC with biometric scanners and surveillance, we helped them set up the entire physical infrastructure. The client-specific medical devices were shipped by them. Project and Microservice Management To develop and maintain their mobile applications and microservices using advanced technologies and agile processes. They wanted us to manage their AWS cloud infrastructure with a Network Operation center that ensures round the clock monitoring and infrastructure reporting in an offshore captive model. Secure Environment for Sensitivity and Regulations With restricted access to workstation, biometrics and surveillance, data backup, confidentiality of sensitive or critical information, concern was a secure environment that works for the sensitive data while following regulatory compliance. Solution Following the BOM (Build, Operate and Manage) model we were the captivating offshore partner for the client with a complete offshore development center setup and established a comprehensive infrastructure to run the business processes. Leveraging our rich expertise and knowledge, the client could get the right support hassle-free. From the technical IT infrastructure to the workforce, office setup, and support, a client had complete control over everything. Here is how we helped 01 Set up the Physical Infrastructure We set up a team based as per the requirements and acted as a local vendor with an office established in Chandigarh. To maintain a higher level of security we secured the development center with biometric scanners and surveillance and ensured agile development. Hardware-Software Set up We were responsible for handling the entire ecosystem that includes both the hardware and software. From handling mobile devices, laptops, systems, and their software, we handled and managed everything and allowed clients to focus on other crucial areas. Their medical devices for testing were directly shipped to us! Talent Acquisition The project was a complex one and needed the right experts and high performers for the execution. Our human resource team followed a highly selective process that included multiple interview rounds to hire the right resources and expertise in the relevant field. Technology Stack Results Successfully Setup an Offshore Development Center We successfully established an offshore development team across all functions working in multiple agile teams. Not only did we set up a dedicated team for the client, but also set up the entire infrastructure that includes both hardware and software, managed AWS cloud infrastructure, mature development, testing, and maintenance processes, thereby reducing the risk of a shaky delivery. With data backup, restricted permissions to workplace and documents, and biometric and video surveillance we ensured security throughout. Competitive Cost We offered clients a competitive cost structure where they got the best team dedicated to their projects at a competitive cost providing them with a good return on their investment. Complete Transparency and Control We developed processes that ensured the management control is shared between the client and vendor, and they could track the progress with full transparency. 02 02 Looking for a reliable technology team for your next project? Share your requirements with us. We pride ourselves to be a trusted partner for globally renowned brands we are serving in healthcare, banking, media, airline, and other domains. Our aim is not to work for the clients but to work with them to establish a one- team perspective. We hold ourselves accountable for every project we deliver. With key metrics defined initially, a dedicated Project Manager, transparent & regular communication, and unmatched support from certified team in place; you will never hear us say the task is almost complete. Our global offices are strategically located to serve you both on site and offshore. Plano, Texas, USA 4512 Legacy Dr, Suite 100, PLANO Texas 75024, US: - x5842 Chandigarh , India 2nd Floor, Plot No. 10, Rajiv Gandhi Chandigarh Technology Park, Chandigarh – 160101 India: - Rolling Meadows, Illinois, Chicago, USA 1600 Golf Rd, Rolling Meadows, Illinois 60008, US Chicago US: - x5842 ochi, India K 2nd Floor, Carnival Infopark Phase – 1 Infopark Campus, P.O. – Kakkanad Kochi, Kerala – 682042. India: - FIRMINIQ Website www.firminiq.com E-mail Us-