Corporate Profile
Corporate Profile
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www.aptus.ph
TABLE OF CONTENTS
THE APTUS STORY ................................................................................................................................... 3
THE PEOPLE ............................................................................................................................................. 4
The Leadership .................................................................................................................................... 4
The Staff .............................................................................................................................................. 6
AFFILIATIONS AND PARTNERSHIPS ......................................................................................................... 6
SOLUTIONS .............................................................................................................................................. 7
The A78 Brand Solutions ..................................................................................................................... 7
Front Office Solutions ..................................................................................................................... 7
Back Office Solutions ...................................................................................................................... 7
Knowledge Process Solutions ......................................................................................................... 7
The IuVO Brand Solutions ................................................................................................................... 8
How Do We Do It?............................................................................................................................... 9
Identification ................................................................................................................................... 9
Strategy ........................................................................................................................................... 9
Implementation .............................................................................................................................. 9
How Is The Service Delivered? .......................................................................................................... 10
Joint Management ........................................................................................................................ 10
Full Managed................................................................................................................................. 10
SOME OF OUR CLIENTS ......................................................................................................................... 11
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THE APTUS STORY
The conceptualization of Aptus began around mid-2015 with Ramon Valdes spearheading it until it
finally launched in the last quarter of the same year.
Aptus is a Latin word with an English translation such as "appropriate", "suitable", "fitted for" and
"connected ".
Living up to the company name's definition, Aptus strives to tailor fit outsourcing solutions designed
to suit the business requirements across various industries globally which is the company’s mission to
realize its vision to become the benchmark of other outsourcing companies in providing outsourcing
solutions globally.
In January 2016, Aptus opened its first operations site in the Business District of Ortigas Center with a
330-seating capacity on a 24x7 operations.
A78 Solutions on the other hand, is a fast-growing Business Process Outsourcing that was specifically
established to provide tailor fitted outsourcing solutions to the Micro-SME sized businesses globally.
Aptus saw that A78 Solutions compliments its vision and mission which led to a merger that started in
October 2016.
With the merger, A78 became the first brand under Aptus in its quest to provide tailor fitted
outsourcing solutions to the global market. Another brand called IuVO Solutions was launched
recently specifically design to address business requirements where only a few hours’ worth of
workload is needed to be done.
More brands will be launched by Aptus in the future that will be specifically designed to suit the
business requirements from various industries worldwide coupled with an expansion of 1,500 seating
capacity and establishment of operations as well in other countries aside from the Philippines.
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THE PEOPLE
Aptus is led by people with proven track record in making it successful in various industries. Utilizing
proven quality-centric processes and methodologies that ensures successful service delivery. Aptus
prides itself in providing quality partnership mentality rather than just being an ordinary service
provider.
The Leadership
Ramon is a visionary entrepreneur and is a skilled leader, with experience in
implementing and overseeing various projects. He is customer focused and
has strong strategic vision, along with the ability to successfully deliver
multiple projects. Ramon obtained his BS in Hotel and Restaurant
Management from the University of Santo Tomas.
Ramon “Shintaro” Valdes
President & CFO
Ramon concurrently serves as the President and CFO of Aptus aside
from being involved in other business ventures such as being the
CEO/President of OpusLand Realty Development Corp and CEO/President of
APlus Dialysis & Diagnostic Medical Center.
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Atty. Gozon is a woman of influence in the Philippine and Southeast Asia’s
broadcasting and media before venturing into the Business Process
Outsourcing industry. Atty. Gozon is the woman behind the success of GMA
Films, Inc. and GMA Worldwide, Inc.
Atty. Anna Teresa M. Gozon
Chairman & CEO
She is also a Programming Consultant to the Chairman/CEO Atty. Felipe
Gozon of GMA 7 Network, Inc. She also serves in the board of directors of
the following corporations: GMA Network Inc., GMA New Media Inc.,
Tongyang Savings Bank, and Mont-Aire Realty and Development Corp. She
is a trustee of GMA Kapuso Foundation and Smile Train Foundation. Also a
Junior Partner at Belo Gozon-Elma-Parel-Asuncion & Lucila Law firm as well
as an associate Professor at the University of the Philippines, College of Law
where she taught Taxation.
She obtained her degree in Management Engineering from the Ateneo de
Manila University where she graduated cum laude then took up law at the
University of the Philippines where she graduated cum laude and
Valedictorian of her class. She obtained her Master of Laws degree from
Harvard University.
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Founder of A78 Solutions with over 12 years of experience in the business
process outsourcing Industry, delivering outstanding customer experiences
and result driven management methodology has become second nature.
Ben Juson
Managing Director
Having worked through different levels in the contact center structure from
his humble beginning as a call center agent, Ben has gained expertise in
balancing operational delivery with technology.
Ben worked with his team and developed strategies for various industries
that minimizes costs without sacrificing quality service. Ben has climbed up
the corporate ladder involving various aspects of a BPO business such as
corporate management, human resources, IT, finance, marketing,
operations and labor law compliances.
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Joe has been in the BPO industry since 2001, and over the course of his career
has built up on expertise in a number of aspects of the business, including
Call Center Implementation and Operations Management, Client Relations,
Quality Assurance and Training, Data Analysis and Process improvement,
Employee Engagement, and Consumer Experience and Product
Satisfaction.
Jose Rafael “Joe” Mojica III
Managing Director
He takes pride in achieving quantitative results and realizing
accomplishments beyond expectations and has a history of maintaining
successful business partnerships with multiple clients from Fortune 500
companies.
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Jing has more than 15 years of experience in office administration and
property management with strong background on International Standard of
Operation (I.S.O.) processes and travel and tours management.
Jing Contreras-Lim
Admin & Human Resources
Department Head
Being an accredited Safety Officer and Pollution Control Officer for 8 years,
she has gained extensive knowledge on occupational, health and safety and
environmental compliance, energy audit, energy/water conservation
programs and waste management.
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Nino's more than 12 years in the Business Process Outsourcing Industry has
been a journey from his humble beginning as a technical support agent to his
current IT Management role.
Nino's extensive experience in the industry working for fortune 500
companies in the past is one of the biggest asset of Aptus in its’ unending
search for excellence.
Niño De Leon
IT & MIS Department Head
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A graduate of University of the East, Allan is a Civil Engineer by profession
before entering the Business Process Outsourcing industry.
Allan Ross Alvarez
Business Development &
Corporate Partnerships Head
An avid mountaineer and a licensed scuba diving trainer. Allan’s experience
in civil engineering, diving and mountaineering allowed him to hone his skills
in dealing with people from all walks of life. This made Allan an excellent and
integral part of the organization as a Business Development & Corporate
Development Head contributing to the overall corporate goals from the first
day A78 was launched.
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Martha has been in the BPO industry since 2005 and rose from the ranks as
an ordinary call center agent to where she is currently. A registered nurse by
profession before moving into the BPO world.
Martha Luisa Caicdoy
Martha’s career growth allowed her to assure any endeavour she takes
would be successful especially in training, quality, management and
operations.
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Sr Service Delivery Head
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The Staff
We respect our employees and encourage them to innovate and contribute ideas to create a work
environment that is professionally challenging and personally rewarding. We are committed to the
professional development of every staff in the Aptus family as their achievements are the
foundation of Aptus’s exceptional service delivery to our clients and their customers.
AFFILIATIONS AND PARTNERSHIPS
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SOLUTIONS
Outsourcing your business functions does not only free you from the unnecessary burden of recruiting
the right talent, training and staff management. More importantly, outsourcing allows you to focus
on your core business.
Living up to the company name's definition, Aptus strives to tailor fit outsourcing solutions designed
to suit the business requirements across various industries globally. In line with such, Aptus will be
coming up with various brands aside from A78 Solutions and IuVO. Below are the details for the two
brands for your reference:
The A78 Brand Solutions
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of
your business. Focus on your core business and let our competent staff handle your various
front office needs such as:
Customer Service
Technical Support
Collections / Debt Recovery
Virtual Assistant / Executive Assistant
And more
Back Office Solutions
Back office management is tedious and time consuming nut necessary for an effective day to
day operation. Focus on your core business and let our competent staff handle your various
back office functions such as:
Data Entry
General/Legal and Medical Transcription / Coding
Order Processing
And more
Knowledge Process Solutions
Knowledge Process Solutions is designed to handle your business needs that require highly
skilled staffing while you focus on your core business:
Finance Related Solutions (eg. Accounting / Bookkeeping)
Any IT Solutions Development
Quantity Estimating
Data Analysis/Research
And more
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The IuVO Brand Solutions
With Aptus's commitment to continually analyze, research and design solutions to varying business
needs and to bring better services to our clients, IuVO Solutions was born.
It all started with A78 Solutions (another brand of Aptus) wherein we saw the need for some of our
clients where they needed tasks to get done, but did not necessarily need a full time dedicated staff
member.
IuVO comes in as the service delivery and billing model that was carefully designed by Aptus to fit
exactly in that hole of client needs.
So, no need to be tied up in some long-term contracts or even get charged monthly for a staff
member that is under-utilized. Another example of Aptus’ promise to continually innovate and keep
outsourcing as simplified as possible.
Below are some examples of work that we are currently performing for some clients for your
reference:
Virtual Assistant
o Client is based in Boston.
o Their CEO has been having a hard time looking for a company that will only provide
4 hours of virtual assistant staff dedicated to her.
o She has tried getting virtual assistants from Companies that provide shared services
however the problem she had was the quality of service because the staff was not
dedicated to her.
o Through IuVO we are able to provide what they have been looking for and is a
current happy client for more than 3 months.
Graphics Design
o A couple of companies in Australia has always been struggling with graphic designing
because the workload is not that much to justify hiring a full-time employee.
o On the other hand, the job is still important so they have tried outsourcing to
freelancers however the quality of work, intellectual property and dependability
became an issue.
o The issue regarding dependability is caused primarily by “freelancing” because these
freelancers have a lot of projects / clients and they usually work from home which
resulted to such.
o Through IuVO we maintained a group of Graphics Designers that handles such
workload for them and client has been able to focus more on their core business.
Aptus is committed to design more brands that will be launched in the future which will specifically
be designed to suit the business requirements from various industries worldwide so stay tuned.
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How Do We Do It?
Aptus was established from a vision of providing the same quality outsourcing and offshoring solutions
that global corporate businesses enjoy from big BPO firms.
Those companies and their outsourcing solutions provider have grown so big that they have complex
processes and their approach does not suit the needs of some business that is looking to outsource a
small-medium size aspect of their organization. Aptus endeavors to simplify outsourcing through 3
steps namely:
Identification
When you choose to partner with Aptus, we do not just present you with a pre-designed
solution. We take the time to sit down with you and really discuss, understand and identify
how we can work together in addressing various needs of your business.
Strategy
Once we've identified the applicable solution, Aptus will work with you to ensure everything
is in place from acquiring the right talent, system and tools setup and everything else needed
to get the operations up and running in the fastest time possible.
Implementation
After successfully launching your operations, we do not stop there. We will continually strive
to seek areas of improvement through application of various management methodologies
that will continually support the growth of your business.
Aptus does not see itself just as any regular service provider but rather we is your business solutions
partner to grow our business together.
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How Is The Service Delivered?
Aptus can deploy the following service delivery models and should below be inappropriate we are
open to tailor fit a service delivery model that would suit your business needs.
Joint Management
o We provide and manage the infrastructure, human resources management, payroll,
office space, equipment, etc.
o You supervise the staff so it’s just like having a branch office overseas where you
have people directly reporting to you.
o This provides you full control on the operations and how the work is done.
o You can use the office address of Aptus as your branch office on your
website/marketing collaterals / etc. contributing to a global corporate image for
your business.
Full Managed
o Aptus provides everything from the manpower, infrastructure and whatever is
required for the part of your business that will be outsourced.
o Aptus will fully manage everything and you will only need to coordinate with the
assigned Account Manager.
o A personalized approach with an Account Manager as your one point of contact.
o You can use the office address of Aptus as your branch office on your
website/marketing collaterals / etc. contributing to a global corporate image for
your business.
o No hassles in supervising the day to day activities/workload of each staff.
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SOME OF OUR CLIENTS
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CONTACT US
We hope you got the gist of what we are all about and we would be more than glad to discuss
further if you won’t mind. Looking forward to hear from you.
20th Floor AIC Burgundy Tower ADB Avenue corner
Garnet Road, Ortigas Center Pasig City Philippines 1605
Australia: -
Philippines: -
Philippines: -
United Kingdom: -
Business Development:-Human Resources:-Finance:-Operations:-IT & MIS:-
www.aptus.ph
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Looking forward to start a long
term business relationship with
you very soon.
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