Apextra Virtual Solutions

Feedback From: Type: Customers Went well Customers Went well Customers Went well Customers Needs improvement Customers Needs improvement Customers Needs improvement Project team Project team Went well Went well Project team Project team Needs improvement Needs improvement Project team Needs improvement Project team Needs improvement Project team Needs improvement Project team Needs improvement Project team Needs improvement Description: Evidence: Actions: Waiter instructing clients on how to use the 76% of clients indicated that the tablets instructions phase went very well 72% of clients stated that they received Kitchen prepared the client order correctly their right orders No technical issues faced clients with their 88% of clients reported having no technical tablets issues with tablets 54% of clients reported to have waited for Table wait/turn time their table for more than 15 mins Ease of ordering directly from the menu on the table Only 22% of clients said it was easy 64% of clients didn't use tablets to place Tablet being used to input multiple orders multiple orders All the tablets installed and working at the Downtown + North location Payments worked for the most part We’ve already started implementing some updates to kitchen operations as a result of the new ticket flow. Meet later to discuss Orders that got sent back further Table turn time Working with the designer to update the content on the website and the tablets so it’ s clearer what the program is, what we’re Participants for the birthday club asking, and how people can participate Update the process manual so that the Technical issues during the POS The screen froze and was glitchy - from solution is easy to find next time that issue integration process clients' comments comes up Better job of understanding each location’s Internal operational issues history before planning gets underway There was some vacation time that was Reminder to make sure we plan things Tablet implementation took longer unaccounted for properly based on everyone’s availability. Lack of understanding between what the Take time to share those experiences it will front of house staff does and the back of Tendency to blame one another if issues help everyone work together more house staff does come up effectively Develop a more comprehensive training session, or even break the training up into two parts