Zigfred Ensomo

In my role at a busy dermatology office, I managed all inbound and outbound patient communications. This included scheduling and confirming appointments for a wide range of dermatological services, from routine skin checks to specialized procedures. I was responsible for answering patient inquiries regarding treatments, insurance, billing, and preparing them for their visits. On the outbound side, I conducted follow-up calls to ensure patient satisfaction, addressed post-procedure concerns, and managed appointment reminders to optimize clinic flow and reduce no-shows. My focus was always on providing a compassionate, efficient, and informative experience for every patient.