Zeeshan Afzal
Sales and Operations Professional
E-,--
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Lahore, Punjab, Pakistan
SUMMARY
EDUCATION
I am a dynamic and results-driven sales and operations professional with over
five years of experience across telecommunications, engineering, and cargo
industries. I excel in achieving high sales targets and leading teams to
operational excellence while ensuring quality standards. I am adept at handling
complex customer relations and streamlining processes, and I am eager to
leverage my expertise in a challenging role within the U.S. market.
Diploma of Associate Engineering
EXPERIENCE
Recruiter
SMJ-Freight LLC 11/2024 Present
Trucking Dispatching Company.
• Sourced, screened, and interviewed owner-operator truck drivers to meet
urgent hiring needs. Utilized advanced recruiting techniques and tools to
identify top talent. Collaborate with hiring managers to define and refine job
requirements. provide a seamless candidate experience, from initial contact
to offer acceptance. Successfully filled critical positions to support the
company's growth and operational goals.
Operation Manager
Telus Network Pvt 05/2024 09/2024
TELUS Network Ltd. is a leading telecommunications Comapny.
• Managed end-to-end operations for a leading customer support service
provider. Oversaw a team of D109E agents, ensuring high-quality service
delivery for clients like AT&T, Spectrum, Xfinity, Windstream, and ViaSet.
Optimized Operational processes to improve efficiency and reduce costs.
Implemented strategies to enhance customer satisfaction and retention.
Successfully launched new products and services, including mobile, TV,
Sims, Internet, and Home Phone services. Collaborated with cross-functional
teams to drive business growth and achieve key performance indicators.
Sales Manager
Zero Healthcare 02/2023 04/2024
Mulination Manufacturing Comapny.
• Zero Healthcare( Malaysia, Singapoor, Indonesia, Pakistan, Dubai.
Spearheaded sales opertaions across divese market, achieving 73% revenue
growth. Led the Dubai team to double annual sales in the tenure. Developed
and implement innovative sales strategies to penetrate new market and
increase market share. Built and nurtured strong relationship with key
distributors, retailers, and customers. Optimized sales processes and
leveraged cutting-edge technology to drive efficiency and productivity.
Operations Manager
TELUS Network Ltd. 01/2022 12/2022
TELUS Network Ltd. is a leading telecommunications company.
• Oversaw daily operations for a team of 50 representatives, leading
efficiency improvements that increased productivity by 69% and reduced
response times by 40%
• Implemented training programs and performance tracking, resulting in a
30% improvement in customer satisfaction metrics
• Handled escalated customer cases and resolved complex service issues,
significantly reducing churn
Quaid-e-Azam Group of Technical Colleges
04/2012 12/2015 Okara, Pakistan
High School Diploma
Al Rahman Public School
03/2009 03/2011 Renala Khurd, Pakistan
SKILLS
Comunication
EXCEL
ISO 9001 Standards
microsoft office suite
powerpoint
Photoshop
Product Knowledge
Quality Assurance
Windows
Microsoft Office
Training Programs
Windows Os
Wordpress
EXPERIENCE
Floor Manager
TELUS Network Ltd. 08/2021 12/2021
TELUS Network Ltd. is a leading telecommunications company.
• Led floor operations, ensuring compliance with quality standards and
achieving daily sales targets consistently
• Conducted regular coaching and feedback sessions to boost team morale
and performance, increasing sales output by 60%
Floor Supervisor
TELUS Network Ltd. 01/2021 07/2021
TELUS Network Ltd. is a leading telecommunications company.
• Supervised a team of 30 agents, overseeing quality control and ensuring
adherence to company protocols and customer engagement standards
Telecommunications Sales Representative (TSR)
TELUS Network Ltd. 04/2020 12/2020
TELUS Network Ltd. is a leading telecommunications company.
• Successfully exceeded monthly sales goals by an average of 50% through
effective customer engagement and product knowledge
Assistant Manager
CARZAAMIN.COM 11/2018 03/2020
CARZAAMIN.COM is a sales and service company.
• Managed sales operations and supported strategic decisions that led to a
40% growth in regional customer base within a year
• Oversaw customer service standards, ensuring a high level of satisfaction
and quick resolution of customer issues
Telecommunications Sales Representative (TSR)
IPS Ins & Tektiks Innovative Inc. 02/2018 09/2018
IPS Ins & Tektiks Innovative Inc. operates in the telecommunications industry.
• Consistently met and exceeded sales targets by 20%, while building strong
customer relationships that contributed to long-term business
Telecommunications Sales Representative (TSR)
Cargo Line Companies PVT Ltd 04/2017 08/2017 Lahore
Cargo Line Companies PVT Ltd operates in the cargo and logistics sector.
• Excelled in customer outreach and sales, achieving top performance
among peers for closing high-value contracts
Assistant Engineer & Quality Inspector
MGA Automotive Industries PVT Ltd 03/2016 04/2017 Lahore
MGA Automotive Industries PVT Ltd focuses on automotive part
manufacturing.
• Inspected and ensured the quality of auto parts supplied to major clients,
including Atlas Honda and Pak Suzuki, maintaining a 98% approval rate
• Contributed to quality improvement projects that resulted in a 15%
reduction in product defects
