Zanele Tsotetsi

I bring 14 years of experience in sales, customer service, and account management within the FMCG industry. Over the years, I have developed expertise in driving revenue growth, managing key accounts, and leading sales teams to exceed targets. My experience also includes remote sales and customer engagement, appointment setting, and CRM management, giving me a strong foundation in digital selling and client relationship management.

I am skilled in:

• Lead Generation & Prospecting – identifying new opportunities and nurturing leads into qualified prospects.
• Customer Relationship Management – building trust with clients, handling objections, and ensuring customer satisfaction.
• Sales Strategy & Team Leadership – guiding teams, coaching individuals, and executing effective sales campaigns.
• Communication & Negotiation – strong verbal and written communication skills that help convert prospects into long-term clients.
• Remote Sales Tools & CRM Systems – experienced with platforms for outreach, pipeline management, and reporting.

Additionally, I hold a TEFL certificate, which has sharpened my ability to communicate clearly, adapt to different personalities, and deliver engaging conversations—skills that directly strengthen my performance in sales development.