Willa Diamante

Willa Diamante Focused, highly motivated, and dedicated with over 9 years of work experience in administrative and technical task. With excellent time management skills providing clerical support and has the ability to manage multiple task and priorities. EDUCATION ANGELES UNIVERSITY FOUNDATION Bachelor of Science in Nursing (BSN) 2004 - 2008 SKILLS Proficient in all MS application Strong Phone Contact Handling and Active Listening Excellent time management Document Management Great attention to details Staff Training and Leadership ADMINISTRATIVE STAFF CUSTOMER SERVICE REPRESENTATIVE WORK EXPERIENCE NATIONAL BUREAU OF INVESTIGATION (NBI) Administrative Aide VI (Clerk III) | 2014 - PRESENT *Ensured efficiency and ease in securing and processing of clearance. *Supervised a team of three members productivity and provide constructive feedback and coaching. * Monitored implementation of company guidelines and ensured staff compliance. * Reply to emails, reports, memos, faxes, and other documents. *Organized and updated a filing system for confidential files and documents for the benefit of the administration. *Assisted with the day-to-day operation such as such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. ANNIE'S ENTERPRISES Administrative Support | 2013 - 2014 *Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing and organizing filing system. SUTHERLAND GLOBAL SERVICES Customer Service Representative | 2009 - 2013 Phone and Chat Support (MyCheckfree.com) *Received inquiries and complaints from the client. * Processed payments for hundreds of billing companies online such as bank, mortgage, loan, etc. * Helped in solving wide variety of our client's concern with regards to billing, payment and technical issues. /