Victory Ativie

I am a results-driven Customer Support and Client Service Specialist with 5 years of experience delivering exceptional support across SaaS, fintech, e-commerce, and consumer products. I’m passionate about helping users resolve issues quickly, understand products better, and enjoy smooth customer experiences from onboarding through retention.

Across my career, I’ve supported thousands of users through high-volume, fast-paced environments, managing inquiries through email, chat, phone, and social media while consistently maintaining 90–97%+ satisfaction scores. I’m known for my calm, friendly communication style, strong problem-solving skills, and ability to handle complex support cases with accuracy and empathy.

In my recent roles, I’ve worked with brands like HeatTrak, The Credit Pros, Paystack, LemFi, and Access Bank, supporting both B2C and B2B customers. At HeatTrak, I handled 80+ daily customer inquiries during peak winter seasons, troubleshooting installation issues and product configurations while maintaining a 90–95% First Contact Resolution rate. I also processed orders with 99% accuracy and contributed insights that reduced repeat tickets by 15%.

During my time at Paystack and LemFi, I provided multichannel support for compliance, onboarding, KYC, chargebacks, and product adoption. I resolved over 100 weekly time-sensitive issues, collaborated with Product and Engineering teams on bug patterns, and developed self-service resources that reduced ticket volume by 30%. As a Team Lead at LemFi, I coached agents, built QA frameworks, and improved FCR by 30%.

I am proficient with tools such as Zendesk, Intercom, Salesforce, Gorgias, Shopify, Freshdesk, Front, Zoho, Groove, Jira, Notion, Confluence, Google Workspace, Microsoft 365, and Slack. I quickly learn new systems and enjoy documenting knowledge gaps, improving workflows, and contributing to better user experiences.

My approach to support is simple:

Be empathetic, be fast, be accurate, and always think about the user’s long-term experience.

I am looking for remote opportunities where I can contribute to a customer-first team, whether that’s managing support tickets, troubleshooting issues, improving processes, or building strong customer relationships. I bring reliability, ownership, and the mindset of someone who truly wants customers to feel heard and supported.