Toshimi Magnaye

Magnaye, Toshimi C.--296 A Mabini St. Barangay Santo Niño Cainta, Rizal - Objectives: Acquire a position where I could make optimum use of my capabilities in a fair and challenging working environment that would enhance personal growth and security. To use my skills in the best possible way for achieving the company’s goals. Education: • Primary: Cainta Elementary School | Cainta, Rizal 2002 - 2008 • Secondary: Francisco P. Felix Memorial National High School | Cainta, Rizal 2008 - 2012 • Tertiary: Rizal Technological University | Mandaluyong, City Computer Engineering Technology 2012 – Graduated 2018 Seminars: • Certificate of Participation in Tech Tutor 8: Bridging the Gap between Business and Education | September 28, 2016 • Certificate of Participation in Proads Event Management: Networking with Fiber Optic Cable Splicing and Testing | August 8, 2017 • Certificate of Participation in 9th Information Technology Innovations Congress 2017 | August 28, 2017 ✓ Business Analytics ✓ Technopreneurship ✓ Adobe Animate ✓ Machine Learning • Certificate of Participation in Local and Wide Area Network Technology | September 14, 2017 • Certificate of Participation in Tech Tutor 9: Empowering Education in a Connected World | September 27, 2017 Online Courses: • Certificate of Completion in Interpersonal Communication: Communicating with Confidence | August 19, 2017 • Certificate of Completion in Identifying and Managing Customer Expectations | November 25, 2017 • Certificate of Completion in Leadership Essentials: Creating Your Own Leadership Development Plan | November 25, 2017 • Certificate of Completion in Professionalism, Business Etiquette, and Personal Accountability | December 9, 2017 Experience: Concentrix | Bridgetowne, C5 Road, Barangay Ugong Norte, Quezon City | Customer Service Representative | June 23, 2017 – January 1, 2018 • Assisting Customer to pay their Apartment Rents, providing the Breakdown of the total Rent. • Assisting Customer to process their reservation payment on Vacation Property Houses. • Collecting Customer’s Credit/Debit/Checking account (E-Check) card information to process their payment. • Providing Bank error code (Bounce back, No funds, Fraud, etc.) • Assisting Property Manager to locate Customer’s information in our system. • Creating tickets in Zendesk to raise a concern for technical issues and escalations. BP Source (Intern) | Robinsons Cyberscape Beta, 22nd floor, Pasig, 1605 Metro Manila | IT Support | January 8, 2018 – March 23, 2018 • Setting up 20 Computers. Installed Processor, Heat sink, RAM, HDD, PSU, Video Card and Cables (Assemble, disassemble). • Installed and set-up Software Applications (Slack, Remote Access) needed to start the operation of our client’s employee. • Configure and modify IP Addresses. Changing Internet Protocol Version 4 and change the DNS Server for the restrictions of website. • Reformat 20 Computers with Windows 10. Installed drivers. • Block restricted websites, mobile devices (Allow/Block) and limit speed connections using PF Sense. • Introduction to Networking. Cabling, Crimping and setting up LAN wires. • Rename User and Configure user account control settings. • Recover Missing files and Last Configuration of the settings using recovery restore point. Sitel | Ground Floor e-Life Digital Zone, Eton Cyberpod - Ortigas (Corinthian), Ortigas Avenue cor. EDSA, Quezon City, 1110 Metro Manila | CSR Tech Support 1 | May 22, 2018 – December 19, 2019 • Assisting customer to troubleshoot their appliances and provide resolutions. • Familiarize with the parts of Cooling Appliances (Refrigerator, Air conditioner) • Setting up a technician’s appointment to check the customers appliances. • Offer them to purchase an Extended warranty plan (for the product that is already out of warranty) to have our local technician to check their unit. • Collecting Customer’s Credit/Debit/Prepaid card information to process their payment for purchasing Extended warranty plan. • Creating a ticket for the appointment and forward it to the system of the technicians. • Finding out and Resolving technician’s appointment/Rudeness of the technician etc.) Skills: • Email Ticketing (Zendesk) • Basic knowledge to SDLC • Oriented in Microsoft Office Application such as: ✓ Microsoft Office Word ✓ Microsoft Office Excel ✓ Microsoft Office Power Point • Basic Knowledge about Computer Networks • PC Trouble shooting • Designing Computer Circuits using Proteus • Computer Hardware assembly fault (No call no show/Cancelled • Basic Knowledge in Adobe Photoshop • Familiar with several Operating systems (Microsoft Windows 7, 8.1, 10, 10 pro) Character Reference: Engr. Jay E. Tumanda, Mse, Msa, CSS (Associate Professor) - Engr. Dolores Agida Cruz (Computer Engineering Department – Head) - Camille Manalang (Team Leader) -/ - I hereby certify that the information mentioned above is true and correct to the best of my knowledge and belief. MAGNAYE, TOSHIMI CRUZ Applicant’s Signature over Printed Name