Tedd Michael Pepito
Lilo-An, Central Visayas, Philippines-linkedin.com/in/tedd-pepito
Summary
Customer oriented professional with over 9 years of experience in customer service, including chat, email and
technical support. Familiar with major computer software used in the industry and knowledgeable in computer
software and hardware like Microsoft office Suite, Adobe Creative Cloud, Also includes programing language like
Python, HTML, CSS, PHP, JAVA.
Experience
Senior Customer Service Representative
JPMorgan Chase & Co.
Jan 2017 - Present (4 years 3 months +)
Technical Support Specialist
Convergys
Oct 2013 - Oct 2016 (3 years 1 month)
Technical Support Specialist
TeleTech Philippines
Jan 2013 - Sep 2013 (9 months)
Technical Support Specialist
Convergys
Jul 2012 - Dec 2012 (6 months)
Customer Service Representative
ePerformax Contact Centers & BPO
Apr 2011 - Jun 2012 (1 year 3 months)
Customer Service Representative
Aegis PeopleSupport, Inc.
Jun 2010 - Mar 2011 (10 months)
Education
System Technology Institute(STI)
Associate's degree, Information Technology
2006 - 2009
Tedd Michael Pepito - page 1
Licenses & Certifications
Learning IT Help Desk Basics Course - Udemy
UC-faf91fe9-395b-4db8-909d-7ae65ad2a16c
HTML and CSS Certification Course - Udemy
UC-3fa-a-4fa1-934b-2262ca3055ef
Learn to Code in Python 3: Programming beginner to advanced - Udemy
UC-c1830a-f5e-80e4-8ee561511a34
Skills
Customer Service • Technical Support • Information Technology • Computer Hardware • Computer
Maintenance • Microsoft Office • HTML • Cascading Style Sheets (CSS) • PHP • Python
(Programming Language)
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