Highly organized and detail-driven Operations and Administrative Professional with 5+ years of experience supporting U.S. clients across healthcare, real estate, home services, and customer operations. Proven ability to manage complex workflows, maintain high-volume documentation, coordinate cross-functional teams, and deliver consistent, high-quality administrative support.
Skilled in case management, client communication, EMR/EHR handling, performance tracking, quality audits, process improvement, team coordination, and executive support. Known for accuracy, strong problem-solving, and the ability to thrive in fast-paced, compliance-driven environments.
Adept at using CRM systems, case management tools, project management software, and communication platformsto improve efficiency and ensure operational excellence. Brings a strong foundation in record management, scheduling, reporting, training, and customer care, with a commitment to learning new industry frameworks—including legal procedures, if required.
Experienced across multiple industries with a reputation for adaptability, professionalism, and dependable end-to-end task execution.