Sheree Sterling
Technical Support Representative
Highly focused and dependable team player with an excellent customer service record. Adept at handling multiple customer requests
and concerns with the utmost professionalism and courtesy.
--
Kingston, Jamaica
SKILLS
Microsoft Word
Teamwork
Microsoft Excel
Public Speaking
Microsoft Publisher
Typing
Microsoft Powerpoint
Customer Service
WiFi Troubleshooting
Documentation
WORK EXPERIENCE
Technical Support Representative
Advantage Communications Inc. (FLOW)
11/2017 – Present
Kingston, Jamaica
Achievements/Tasks
Performed troubleshooting and software configuration of standard and wireless modems for clients.
Performed troubleshooting on cable set top boxes for clients.
Customer Service Associate
Sutherland Global Services (Amazon)
08/2015 – 08/2017
Kingston, Jamaica
Achievements/Tasks
Performed software updates on Amazon Kindle devices.
Performed troubleshooting on WiFi and data enabled Kindle devices.
Assisted Amazon clients with the configuration of their accounts which enabled successful purchases and gave them access to their
benefits.
Provided application support to Amazon Kindle clients. This included the official Amazon application and also native applications
overall.
Provided hardware support to Amazon Kindle clients. This included devices that were reported by Amazon clients to be slow,
unresponsive in the display, button issues, device enclosure failures or any issues overall.
Performed ordering of merchandise and also merchandise returns.
CERTIFICATES
General Industry Safety and Health (09/2016)
Occupational Safety and Health Administration (OSHA)
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EDUCATION
Bachelor of Science in Occupational and Environmental Safety and Health
University of the West Indies
2013 – Present
Kingston, St. Andrew
Courses
Industrial and Organizational Psychology
Ergonomics
Industrial Hygiene
Workplace Survey and Evaluation
Food Safety
Organizational Communication
Occupational Hygiene
Safety
Environmental Hazard Assessment
Disaster and Emergency management
Associate Degree in Environmental Science
St. Mary High School - Sixth Form
2010 – 2012
GPA: 3.57
Courses
Caribbean Studies
Geography
Communication Studies
Chemistry
Environmental Science
TECHNICAL SKILLS
Software
• Kindle Application Support
Hardware
• Kindle Configurations • Modem
Configurations • Set top box
configurations
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