Karben Selim Mejia Cruz
Date of Birth August 21st, 1974
Address Residencial La Hacienda, Campisa
Phone -, Mobile -
Email-
Working Experience
Gildan Honduras
Helpdesk Manager
February 2010 – October 2016
In charge of tech support and maintenance of Infrastructure and IT services such as Phones, Internet, Data links and other.
Implementation of outsourcing of services such as Preventive maintenance of Network printers. 125 Total
Supervisor of a staff of Helpdesk including one (1) Network administrator, two (2) sysadmins for Active directory, servers and Virtualization, 4 (4) Support Engineers and four (4) Helpdesk clerks working 24/7
Implementation of Biometric time and attendance system using Fingerprint technology on all sites for Honduras, Nicaragua and Dominican Republic with a scope of 25,000 direct labor employees.
Coordinating the implementation of the Global PBX Project that consisted in the replacement of more than 1200 Avaya Digital and IP phones to Cisco Unified Call Manager.
Implementation of Service Now software at Latin-American level for the services of Helpdesk with a scope of given support to a group of 5,000 users and more than 2000 equipment and devices.
Defining, reviewing and documenting Standard Operation Procedures and IT Profiles, regarding the IT operations and support to the different systems of production.
Coordinate the Active directory administration
Administration of 6 Data Centers including: Storage area network (SAN), Backup Services with CommVault, Blade Servers, Online power supply redundant (APC) , APC A/C, Fire supressing system and biometric access.
Administration and monitoring of equipment and devices of 16 sites with an approximate of +100 Cabinets of distributions of network services.
Migration of the different File Servers of Latin-America, coordinating the security Groups creation and new folder structure.
Create Key Performance Indicators to measure the performance of the Helpdesk team using registered incidents and closure of them.
Administration of Avaya telephone system and Cisco Unified, plus the implementation of a Calls control software
Inventory control of all equipment and devices.
Inventory and assignment control of cellular phones, 400 in total including blackberries, iPhone and others.
BES Server administration to control corporate blackberry devices
In charge of coordinating tech support to all levels for the production related software such as Orgatex for Dying, Matrix MKMS for Knitting, Dinema Nautilus for Sox, Color Services for automatic dispensing of Dye stuff and chemicals and ETECH for railing transportation of products, etc.
Monitoring of all alarms of the data centers, production system servers, telecom cabinets in order to guarantee the highest uptime possible.
To give support along with my crew to more than 1500 computers, 1200 telephones, 400 cellphones, 125 servers including physical and virtualized, 125 network printers, 50 Thermal printers and 7 RFDI Printers.
Supervising of 16 sites including Sewing facilities, Textile mills, packing sites and distributions centers.
Virtualization of several production systems using VMware.
Involved on the creation of the Disaster Recovery Plan DRP holding several meetings and documenting servers and processes.
Coordinate the assistance for VIP visitors such as EVP, CEO, VPs, investors, providing support to executive meetings of the Board of directors.
Implementing a Service Level Agreement (SLA) with the user and areas to establish response times and resolution of production problems.
Coordination and implementation of ISO9000 on IT Department.
Implementing Wi-Fi using Cisco Wireless controllers all over the Company.
Hotel Real Intercontinental
IT Manager
March 2009 – February 2010
Administration of ERP PMS OPERA Guest services Software and Finance Software
Active Directory Windows 2003 Server administration
Video On Demand (VOD) System administration
Internet services and Guest internet services monitoring and administration
Configuration and Maintenance of Backup Symantec
Helpdesk tasks
Email accounts administration
Support contracts administration and acquisition
Training to final users
SA Consulting
Regional Project Manager
January 2008 – March 2009
Implantation of ERP systems (Visual Accountmate, ACCPAC)
Customization of the systems to fit customer requirements
Develop application using VFP9
EDI interfaces 850
Crystal reports design
MSSQL server as backend
PSQL as backend
Migration of data from one platform to another
Support to customers by phone and remote
Trainning to final users
Caracol Knits
Information Technologies Department Manager
July 2005 - Sept 2007
In charge of Negotiating Support Contracts such as switches maintenance, Telephony, Internet Services, DID services.
Implementation of Outsourcing of Printing services all over the company.
In charge of negotiations and acquisition of Servers and computers, network infrastructure, etc.
In charge of the administration and development of the Production tracking system and Finance and accounting Software.
In charge of a Tech Support Team including one Hardware Coordinator, Two (2) Network and Communications administrators, one (1) Help desk attendant, four (4) Hardware technicians, and four (4) 24/7 Hardware technicians.
In charge of a Software development team including one (3) software coordinator and twelve (12) programmers
Implementation of biometric time attendance system based on Fingerprint recognition.
Implementation of OpenOffice.org in replacement of Microsoft Office.
In charge of the process of Licensing Installed computer software throughout the company. 20 servers, 450 computers, 1000 users, and +/-800 email accounts.
Migration of Email server from Exchange 2000 to Visnetic Mail Server 8.0
Implementation of Citrix Metaframe to publish Tracking and Financial applications and to give access to our customers.
Implementation of Help Desk project.
Implementation of an Intranet.
Migration of software database, from Visual FoxPro Native database to a SQL server 2000 database.
Definition of Standard Operation Procedures (SOP) for the IT department.
Administration of Cisco equipment such as Cisco Catalyst 4507, Cisco VPN Concentrator, Cisco Pix, and switches.
Administration of Windows Active directory
Implementation of a Data Center which includes: Storage area network (SAN) Centralized Backup service, redundant online power supply (APC InfraXtructure), Fire System (Ecaro) and a Biometric Fingerprint door access.
Project of Outsourcing of email service (Zimbra hosted services)
Implementation of WiFi infrastructure all over the Company (Fiber optics, Symbol Access Points)
Caracol Knits
Information Technologies Department
Supervisor: Juan Chavarria
Software Development Coordinator
From Jan/ 2002 to July/2005
Designing and implementing Production Tracking Systems developed in Visual FoxPro 9.0
Implementation and customization of Finance and Accounting system (Visual Account Mate)
Management of Databases in SQL Server 2000
In charge of software development coordination of the two Textile Facilities.
Coordinate the Tasks of a Development Team of programmers
Coordinate training of the users of the systems.
In charge of the implementation of new technologies such as, Wireless infrastructure, Wireless data capturing, etc.
Implementation of Biometric Time attendance module based on Handpunch clocks that measure the shape of operator’s hands.
Elaborate Standard Operation Procedures for the Software Development Tasks.
Aditional Trainnig
Delphi 7 trainning Aug 2007
Yellow Belt Lean Manufacturing Certification Training May 2007
Green Belt Six sigma trainning October 2006
ISACA Information technologies Auditor Trainning June 2007
CCNA Trainning March 2007
Languages
Spanish, Natively
English, Written and spoken.
Visas
B1/B2 Visa For United States of America
Education
Elementary:- Escuela Rodolfo Rojas
Highschool:- Instituto Dionisio de Herrera Perito M. y Contador Público.
College : System Engineer Universidad Tecnologica de Honduras 3rd Year
Other Expiriences
Served as a Missionery of The Chruch of Jesuschrist of Latter Days Saints for 24 month in Costa Rica-
Personal References
Isis Yolanda Zavala
IT Manager Textiles Merendón Tel : -
Aura Henriquez
Cost Manager Gildan Honduras Tel : -
Fabrizio Rivera
General Manager Mobility Guatemala Tel: -
