Sarena Arsenal

SARENA FLORES ARSENAL @ - - LILOAN, CEBU PHILIPPINES OBJECTIVES I am a detail-oriented, organized, and highly knowledgeable office administrator in scheduling and communicating with clients, able to offer premium administrative support. I am able to effectively undertake office operations, conduct meeting coordination, and maintain accuracy in records to further facilitate smooth workflow. I am committed to using organizational skills and a proactive approach to support the team and contribute toward the success of the company. SKILLS General Virtual Assistant Social Media Marketing Contract Preparation Appointment Setting Customer Service Canva Editing Human Resource Assistant Office Administration Cold Calling Lead Follow Up Contract Negotiation Negotiation Effective communicator Highly organized Microsoft proficient Detail-oriented EXPERIENCE 02/2024 - 05/2024 HR INTERN, DYNATA Lapu-Lapu City, Philippines Respond to employee inquiries and providing basic HR-related information. Provided support in developing and maintaining employee HR201 files, including onboarding paperwork and other documents. I assisted the HR Associate with the contract signing of their employee agreement. Assisted the HR Associate in creating publication materials for their website in DYNATA, such as their activities and events. 05/2023- 05/2024 American Insurance Life, Canada I engage with prospects who have shown a high level of interest and are ready to decide. I provide detailed information quickly and efficiently. I schedule appointments and book calls with clients, ensuring their attendance and timely participation. Maintain regular communication to keep the lead engaged and interested. 03/2021 - 05/2022 Virtual Assistant | Admin Staff , Dominant Mindset Coaching LTD, United Kingdom Managed customer inquiries through email and telephone communication. Transcribed audio recordings into written format according to specified guidelines. Monitored social media accounts for comments or messages requiring attention. Generated weekly progress reports detailing tasks completed during the week. Scheduled appointments and managed calendars for executives to optimize their time. 08/2020 - 08/2021 Customer Service Representative, Sykes Verizon BGCO, Cebu, Philippines Handling customer inquiries via phone, email, or chat. Assisting customers with billing questions, account changes, and technical support. Processing orders and resolving customer issues or complaints effectively. Educating customers on Verizon products, services, and promotions. Ensuring customer satisfaction through professional and courteous communication 03/2017 - 06/2020 Customer Service Representative & SME, Concentrix, Cebu, Philippines- Amazon Providing high-quality customer support via phone, chat, or email. Resolving complex customer issues related to orders, payments, and product inquiries. Serving as a resource for other customer service representatives, offering guidance and support. Communicating effectively with customers to ensure their needs are met promptly and professionally. Upholding Amazon's standards for customer service excellence and contributing to team success. 09/2015 - 09/2016 FBA/Amazon Seller Support, Teleperformance, Cebu, Philippines- Amazon Assisting Amazon sellers with account-related inquiries and issues. Guiding sellers on using Seller Central tools for inventory management, pricing, and order processing. Troubleshooting technical issues related to listings, payments, and seller performance metrics. Educating sellers on FBA policies, procedures, and best practices for efficient order fulfillment. Collaborating with cross-functional teams to resolve escalated seller concerns and improve seller experience. EDUCATION AND TRAINING 06/2019 - 06/2024 UNIVERSITY OF CEBU LAU-LAPU AND MANDAUE Bachelor of Science in Business Administration Major in Human Resource Development Management 07/16/2021 VA 101 TOOLS READINESS AND SCRIPT MASTERY LEARNING LAB [COLD CALLING] ACCOMPLISHMENTS A.Y- UNIVERSITY OF CEBU LAU-LAPU AND MANDAUE PRESIDENT - Junior People Management Association of the Philippines (UCLM) BOARD OF TRUSTEE - Council of Business Executives (UCLM) VICE-CHAIRMAN INTERNAL - University of Cebu Council of Presidents - LM A.Y- BEST IN RESEARCH with the Title: Impact of Artificial Intelligence(AI) in Pre-Assessment Hiring process in the BPO Industry PRO-EXTERNAL - Junior People Management Association of the Philippines (UCLM) VICE-PRESIDENT - BATCH INVICTUS - College of Business and Accountancy LANGUAGES CEBUANO First Language ENGLISH Second Language REFERENCES Profiles Real Estate Agent Jose Ismael Icalina Jomel Selgas - - --