Rufai Rashidat

RUFAI RASHIDAT Executive Virtual Assistant | Admin & Customer Service Support| Data Entry-|- | Linkdeln: rashidatrufaiva | Lagos,Nigeria SUMMARY • Executive Virtual Assistant with expertise in admin support, workflow optimization, and business efficiency for CEOs and entrepreneurs. • Proven impact: Reduced admin workload by 60%, managed 150+ emails weekly, and streamlined executive calendars. • Tech-savvy & results-driven, skilled in CRM, project coordination, social media, and data analytics to boost productivity. EDUCATION National Open University of Nigeria – Lagos, Nigeria B.sc Computer Science Kogi State University – Kogi, Nigeria Diploma in Computer Science January 2020- February 2025 July 2012- September 2014 PROFESSIONAL EXPERIENCE Executive Virtual Assistant Landrite International • • • • • • • Optimized executive email and calendar management, prioritizing over 150+ emails weekly and reducing inbox clutter by 60%. Coordinated and scheduled 20+ high-profile meetings monthly, ensuring seamless stakeholder communication. Maintained a CRM system, tracking and following up with 50+ potential property buyers, improving sales efficiency. Drafted, proofread, and formatted legal contracts and client agreements with 95% accuracy. Conducted real estate market analysis, compiling data-driven reports to support investment decisions. Curated real estate content, increasing engagement by 30% within two months. Organized international and local travel arrangements for business meetings and property site visits. Data Entry Clerk Amaris Clinic • • • • • • • • • January 2024 – Present Developed and executed a strategic content calendar, boosting social media engagement by 50%. Created compelling product visuals and copy, increasing online sales by 35%. Launched targeted Facebook & Instagram Ads, leading to a 40% improvement in customer inquiries. Managed customer DMs, responding promptly and enhancing customer satisfaction by 25%. Optimized post captions and hashtags, expanding reach by 65%. VA & Appointment Setter gracious Media • October 2024 – Present Updated and entered patient information, medical histories, and treatment plans into internal systems, ensuring a 98% accuracy rate. Organized and maintained both electronic and paper records, ensuring compliance with company guidelines and data security protocols. Conducted periodic audits of data to identify and correct errors, maintaining a high standard of data quality. Supported administrative teams in improving data entry processes, cutting error rates by 15%. Collaborated with cross-functional teams to ensure timely completion of data entry tasks, meeting all deadlines. Social Media Customer Support Manager Maal’s Technology • • • • • January 2025 – Present January 2023 – December 2024 Managed inbound lead intake, including phone calls, emails, and form submissions, qualifying leads and scheduling appointments during business hours. Updated and maintained CRM records on GoHighLevel (Stannect), ensuring accurate tracking of lead sources, notes, and appointment statuses. Reduced missed follow-up opportunities by 30% through diligent record-keeping and effective communication. Supported the sales team by handling no-show follow-ups, which led to a 20% increase in rescheduled appointments. Improved team efficiency by offering real-time updates via Slack and documented daily activities on Google Workspace. Executive Assistant Hansel Advisory • • • • • Managed dual executive calendars and client meetings across multiple time zones. Provided CRM support, updated marketing campaigns, and followed up with leads to increase booking conversions. Supported in-person event logistics and created structured client onboarding flows. Handled email triage, prepared documents, and tracked project milestones using Trello and Google Workspace. Maintained bookkeeping tasks including invoicing and expense tracking through QuickBooks. Data Entry Clerk Hacam Union • • • • • June 2021 – July 2022 Developed and executed a strategic content calendar, boosting social media engagement by 50%. Created compelling product visuals and copy, increasing online sales by 35%. Launched targeted Facebook & Instagram Ads, leading to a 40% improvement in customer inquiries. Managed customer DMs, responding promptly and enhancing customer satisfaction by 25%. Optimized post captions and hashtags, expanding reach by 65%. Administrative Support & Data Entry Specialist Latmah Company • • • January 2022 – September 2023 January 2019 – December 2021 Managed data entry, reports, and customer documentation, reducing administrative errors by 30%. Assisted over 500+ clients annually, providing support via email, phone, and in-person interactions. Conducted customer feedback analysis, identifying service gaps and areas for improvement. VOLUNTEER EXPERIENCE Customer Support Volunteer | Google Africa Developers Scholarship January 2020 – December 2022 • Assisted students with account inquiries and platform navigation, improving user experience. • Provided timely responses to troubleshooting queries, maintaining a 98% resolution rate. • Conducted peer reviews and knowledge-sharing sessions, improving program retention rates. CORE SKILLS & TOOLS • Executive Support: Email & Calendar Management (Gmail, Outlook, Calendly) • Customer Relations: CRM Management (HubSpot, Zoho,Asana) • Social Media Assistance: Content Scheduling & Engagement • Data & Research: Microsoft Excel, Google Sheets, Data Analysis • Graphic Design: Canva, CorelDRAW, Adobe Illustrator • Project Management: Asana, Trello, Monday.com • Expense & Travel Management: Expensify, TripIt • Productivity Tools: Google Workspace, Slack, Zoom CERTIFICATIONS • Virtual Assistance – ALX • Data Analysis with Excel Pivot Tables – 365 Data Science • Microsoft Office 365– Microsoft • Digital Content Creation – NITDA • Foundations of Data Analytics – Coursera • Leadership Development – Cambridge • CRM Mastery for Appointment Setters – Coursera (in progress) INTERESTS Business development | Customer Experience Management | Consumer Behaviour | Outreach Automation Tools LANGUAGES English (Fluent)